Skylor Dobbs

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and BIG 4 deliverables.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Achieved top sales in the West Fort Worth District of BIG 4 deliverables for multiple months despite being a less populated area.
• Achieved year over year growth in sales of 50% through excellent customer service provided by staff.
• Employee of the Month

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth in Mechanical Work while leading the district in Big 4 Sales.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Personally led the West Fort Worth district in sales on an individual basis for multiple months.
• Personally responsible for enrolling the highest number of new fleets into the Take 5 Oil Change fleet program.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Developed and maintained relationships with customers and suppliers through account development.

• Mentored junior technicians in maintenance, repair and reporting duties.
• Managed team performance by training, mentoring, disciplining, and motivating employees.
• Performed routine state inspections, cabin filter, wipe blade, and other routine maintenance.
• Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
• Validated adherence to best practices, quality standards and customer specifications.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained quality assurance and customer satisfaction objectives.
• Inspected equipment to identify areas of wear or causes of malfunctions.
• Performed routine service and maintenance work on all vehicle types.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Improved customer experience by performance-based "tricks" ice cream delivery experience.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.

Completed 1 year worth of courses.