Skyy Santiago
Vineland
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Cashier
Shop Rite Food Market
08.2022 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Cashier
Dunkin Donuts
04.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Accounting Assistant
Oyola Trucking, Llc
02.2019 - 03.2021
- Assisted in the preparation of accurate financial statements by thoroughly organizing and analyzing data.
- Reduced errors in financial recordkeeping through diligent attention to detail and regular account audits.
- Supported budget planning by providing timely and accurate expense tracking information to management.
- Maintained a well-organized filing system for efficient retrieval of financial documents upon request.
- Assisted management with annual expense plans to strategically track income or revenue.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Education
High School Diploma -
Rowan College At Gloucester County
Sewell, NJ06.2026
High School Diploma -
Vineland Senior High School
Vineland, NJ06.2023
Skills
- Customer Service
- Cash Handling
- Data Entry
- Bookkeeping Principles
- Invoice Processing
- Payment Processing
- Attention to Detail
- Merchandise Restocking
- Problem-Solving
- Teamwork and Collaboration
- Customer Service Excellence
Timeline
Cashier
Shop Rite Food Market
08.2022 - 01.2024
Cashier
Dunkin Donuts
04.2021 - 03.2022
Accounting Assistant
Oyola Trucking, Llc
02.2019 - 03.2021
High School Diploma -
Rowan College At Gloucester County
High School Diploma -
Vineland Senior High School
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