- Fashion and Style
- I have a passion for photography and editing photos
- Watching Movies and TV Shows
- Music
- Gym Workouts
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
Isaiah Wilder
Lansing,MI
Summary
Dynamic customer service professional with a proven track record at Zapzone Inc., enhancing customer satisfaction through innovative problem-solving and strategic engagement. Skilled in time management and inventory optimization, I foster strong relationships and drive efficiency, ensuring exceptional service and loyalty in fast-paced environments.
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
3
3
years of professional experience
Work History
Associate
Zapzone Inc
02.2024 - Current
- 1.Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- 2.Developed and implemented strategies to increase customer satisfaction and engagement.
- 3.Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- 4.Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- 5.Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Retail Sales Associate
Footlocker.com Inc.
05.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
Legal Studies
Lansing Community College
Lansing, MI05.2026
Skills
- Customer service
- Time managemen
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- Issue resolution
Accomplishments
Able to increase product sales
able to help customers with issue regarding the service
able to complete my tasks
im able to train people for the job
Affiliations
- zapzone inc company
Interests
Timeline
Associate
Zapzone Inc
02.2024 - Current
Retail Sales Associate
Footlocker.com Inc.
05.2022 - 08.2022
Legal Studies
Lansing Community College
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