Kaleena Frank
Seattle
Summary
Proven ability to adapt fast, enhanced customer satisfaction, effective service and quality communication skills, ensuring high-quality standards in fast-paced environments, competitive performance and compliance with completions of responsibilities always at the top level of goal setting. Extremely excited to learn new abilities and make a difference in the workplace I’m investing my time and energy into.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Night Shift Manager
Pandora’s
Lake City
08.2020 - 2026
- Aligned target role with organizational objectives to enhance team performance.
- Managed night shift scheduling to optimize staffing levels and enhance operational efficiency.
- Oversaw work processes to ensure adherence to quality standards during night shifts.
- Facilitated training sessions for team members on safety protocols and efficient task execution procedures.
- Trained back-up associates and led crew members in managing operations of storefront.
- Provided first-rate service to all customers regardless of time or concern.
Roofer Helper
Anytime Roofing
Bainbridge WA
05.2016 - 09.2018
- Supported team members in completing projects on time through effective communication and coordination with fellow Roofer Helpers.
- Learned from experienced Roofers on proper safety protocols and procedures, minimizing risk during all roofing tasks.
- Collaborated closely with teammates to ensure consistent quality across all aspects of a project from start to finish.
- Safeguarded job site safety by maintaining a clean and hazard-free work area, reducing the risk of accidents.
- Improved worksite efficiency by assisting in the organization and preparation of materials and tools for daily roofing tasks.
Kitchen Staff Member
Corner Deli/ Coffee
Port Orchard, WA
02.2010 - 09.2015
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Salon Associate
Gene Juarez Salons & Spas
Federal Way, WA
02.2013 - 04.2014
- Provided exceptional customer service by greeting clients and addressing their needs promptly.
- Maintained cleanliness and organization of salon stations to enhance client experience.
- Assisted stylists with tools and supplies, ensuring smooth service execution throughout the day.
Education
Gene Juarez Cosmetology / Color Expert
South Kitsap High School Grad/07
Port Orchard, WA01.2016
Skills
- Conflict resolution
- Strong improvisation skills
- Professional Public care
- Agility formally trained
Certification
- Washington State Professional Business License
Languages
English
Full Professional
Interests
- Backpacking and Hiking
- Personal Development and Self-Improvement
- Adventure Travel
- Heavy equipment operations training
- Experimenting with different creative cultivations to expand my skills and techniques
Forklift Certified
Completed Forklift certification through Liftoff/OSHA online safety course training ,CSA standards aerial & scissor lifts fall protection.
Timeline
Night Shift Manager
Pandora’s
08.2020 - 2026
Roofer Helper
Anytime Roofing
05.2016 - 09.2018
Salon Associate
Gene Juarez Salons & Spas
02.2013 - 04.2014
Kitchen Staff Member
Corner Deli/ Coffee
02.2010 - 09.2015
Gene Juarez Cosmetology / Color Expert
South Kitsap High School Grad/07