Sobia Hernandez
Mount Prospect,IL
Summary
Passionate about learning new skills with ambitious and driven individual ready and willing to work hard and learn from professionals who bring communication skills. A hardworking employee with customer service, multitasking, and time management abilities and experience. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Potbelly's Sandwich Shop
Mount Prospect, IL
12.2020 - 01.2024
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Assisted in training new employees on shift operations.
Associate
McDonald's
Deerfield, IL
06.2018 - 03.2020
- Supported management team to facilitate task completion and meet performance goals.
- Assisted customers with selecting items and answering questions about products.
- Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
John Hersey High School
Arlington Heights, IL06-2021
Bachelor of Arts - Disability Studies
University of Illinois At Chicago
Chicago, ILSkills
- Customer Service Management
- Flexible Schedule
- Fluent in Spanish
- Team Collaboration and Leadership
Certification
- CNA
- Phlebotomy (in progress)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- volunteering and assisting those with disabilities (muhsen)
Timeline
Shift Leader
Potbelly's Sandwich Shop
12.2020 - 01.2024
Associate
McDonald's
06.2018 - 03.2020
High School Diploma -
John Hersey High School
Bachelor of Arts - Disability Studies
University of Illinois At Chicago
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