Overview
Work History
Education
Languages
Timeline
Generic

Sofia Gragirena

Miami,FL

Overview

6
6
years of professional experience

Work History

Case Manager

Rosen Injury Law
08.2024 - Current
  • Managed complex client files, medical records, and legal documentation to support attorneys in pre-litigation and litigation
  • Drafted demand letters, legal correspondence, and case summaries, ensuring compliance and accuracy
  • Utilized FileVine for case management, streamlining workflow and document organization
  • Scheduled depositions, mediations, and hearings, maintaining strict deadlines and court requirements
  • Oversaw client relations, ensuring retention and engagement through effective communication strategies

Assistant Operations Manager

Baires Grill LLC
11.2022 - 08.2024
  • Led front-of-house operations, optimizing guest satisfaction and service efficiency
  • Supervised payroll, scheduling, and compliance processes, improving operational workflow
  • Developed and executed marketing and social media campaigns using Canva and Adobe Creative Suite
  • Maintained vendor relationships, overseeing procurement and cost-control measures
  • Utilized JIRA for project management, ensuring timely execution of strategic initiatives

Client Support & Product Servicing Associate

American Express
07.2022 - 11.2022
  • Provided top-tier client support and troubleshooting, ensuring seamless issue resolution
  • Utilized CRM tools to enhance customer engagement and streamline retention strategies
  • Led cross-selling initiatives, increasing revenue through strategic product recommendations
  • Maintained compliance with financial regulations, ensuring exceptional service standards

Marketing & Digital Engagement Specialist

Etags
08.2021 - 07.2022
  • Planned, created, and executed social media strategies, boosting brand engagement
  • Managed paid social media campaigns, leveraging analytical insights for optimization
  • Crafted email marketing campaigns using Adobe Creative Suite and Canva
  • Coordinated digital content strategies across Instagram, Tiktok, X, Facebook, and LinkedIn
  • Conducted market research to inform user experience improvements and enhance campaign effectiveness

Title Compliance & Document Processing Analyst

Etags
06.2020 - 08.2021
  • Processed legal documents and title transfers, ensuring compliance with state regulations
  • Maintained strong relationships with the Florida DMV and licensing agencies, expediting transactions
  • Researched state laws to improve efficiency in title and registration processing

Customer Experience Representative

ETags
05.2019 - 06.2020
  • Handled over 450+ customer interactions weekly via email, phone, and chat
  • Provided tailored customer solutions, improving satisfaction and engagement
  • Processed and managed returned mail, ensuring accurate documentation handling

Education

Bachelor of Arts - Business Administration in Marketing

Florida International University
Miami, FL
12-2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Case Manager

Rosen Injury Law
08.2024 - Current

Assistant Operations Manager

Baires Grill LLC
11.2022 - 08.2024

Client Support & Product Servicing Associate

American Express
07.2022 - 11.2022

Marketing & Digital Engagement Specialist

Etags
08.2021 - 07.2022

Title Compliance & Document Processing Analyst

Etags
06.2020 - 08.2021

Customer Experience Representative

ETags
05.2019 - 06.2020

Bachelor of Arts - Business Administration in Marketing

Florida International University

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Sofia Gragirena