Sofia Gragirena
Miami,FL
Overview
6
6
years of professional experience
Work History
Case Manager
Rosen Injury Law
08.2024 - Current
- Managed complex client files, medical records, and legal documentation to support attorneys in pre-litigation and litigation
- Drafted demand letters, legal correspondence, and case summaries, ensuring compliance and accuracy
- Utilized FileVine for case management, streamlining workflow and document organization
- Scheduled depositions, mediations, and hearings, maintaining strict deadlines and court requirements
- Oversaw client relations, ensuring retention and engagement through effective communication strategies
Assistant Operations Manager
Baires Grill LLC
11.2022 - 08.2024
- Led front-of-house operations, optimizing guest satisfaction and service efficiency
- Supervised payroll, scheduling, and compliance processes, improving operational workflow
- Developed and executed marketing and social media campaigns using Canva and Adobe Creative Suite
- Maintained vendor relationships, overseeing procurement and cost-control measures
- Utilized JIRA for project management, ensuring timely execution of strategic initiatives
Client Support & Product Servicing Associate
American Express
07.2022 - 11.2022
- Provided top-tier client support and troubleshooting, ensuring seamless issue resolution
- Utilized CRM tools to enhance customer engagement and streamline retention strategies
- Led cross-selling initiatives, increasing revenue through strategic product recommendations
- Maintained compliance with financial regulations, ensuring exceptional service standards
Marketing & Digital Engagement Specialist
Etags
08.2021 - 07.2022
- Planned, created, and executed social media strategies, boosting brand engagement
- Managed paid social media campaigns, leveraging analytical insights for optimization
- Crafted email marketing campaigns using Adobe Creative Suite and Canva
- Coordinated digital content strategies across Instagram, Tiktok, X, Facebook, and LinkedIn
- Conducted market research to inform user experience improvements and enhance campaign effectiveness
Title Compliance & Document Processing Analyst
Etags
06.2020 - 08.2021
- Processed legal documents and title transfers, ensuring compliance with state regulations
- Maintained strong relationships with the Florida DMV and licensing agencies, expediting transactions
- Researched state laws to improve efficiency in title and registration processing
Customer Experience Representative
ETags
05.2019 - 06.2020
- Handled over 450+ customer interactions weekly via email, phone, and chat
- Provided tailored customer solutions, improving satisfaction and engagement
- Processed and managed returned mail, ensuring accurate documentation handling
Education
Bachelor of Arts - Business Administration in Marketing
Florida International University
Miami, FL12-2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
Rosen Injury Law
08.2024 - Current
Assistant Operations Manager
Baires Grill LLC
11.2022 - 08.2024
Client Support & Product Servicing Associate
American Express
07.2022 - 11.2022
Marketing & Digital Engagement Specialist
Etags
08.2021 - 07.2022
Title Compliance & Document Processing Analyst
Etags
06.2020 - 08.2021
Customer Experience Representative
ETags
05.2019 - 06.2020
Bachelor of Arts - Business Administration in Marketing
Florida International University