Sofhia Patino
Vans
Doral,FL
2
Languages
2
years of professional experience
Motivated and customer-focused professional with experience in retail, food service, and hospitality. Proven ability to deliver exceptional customer service in fast-paced environments while managing multiple responsibilities with efficiency and professionalism. Leadership experience as a Restaurant Zone Manager has strengthened my skills in team coordination, problem-solving, training, and maintaining high operational standards. Adaptable, dependable, and eager to continue developing my communication, leadership, and business skills while contributing to a positive customer experience and achieving organizational goal.
Work History
Sales Associate
5 Months- Assisted customers in product selection to enhance shopping experience.
- Maintained merchandise displays to ensure optimal presentation and accessibility.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
5 Months- Educated customers on product features, benefits, and care instructions.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Hostess
3 Months- Greeted guests warmly, ensuring a welcoming atmosphere upon arrival.
- Managed reservation system, optimizing table assignments for efficient service flow.
- Handled guest inquiries and feedback, resolving issues promptly to enhance satisfaction.
- Monitored dining area for guest needs, proactively offering assistance as required.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Zone Manager
1 Year 1 Month- Led daily operations to ensure optimal service quality and customer satisfaction.
- Developed training programs for staff to enhance performance and consistency in service delivery.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Oversaw inventory management processes, ensuring product availability and minimizing waste.
- Conducted regular performance evaluations to provide feedback and guide professional development of staff.
- Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.
- Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Developed reports of zone performance and presented data to upper management.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Arts - Marketing
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Outgoing personality
Conflict resolution
Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Nike
03.2026 - CurrentRead More
Sales Associate
Vans
03.2026 - CurrentRead More
Hostess
Grazianos
11.2025 - 02.2026Read More
Zone Manager
Raising Cane's Restaurants
10.2024 - 11.2025Read More
Miami Dade College
Associate of Arts from Marketing
Read More