Hi, I’m
Sofia Aguirre
Goldsboro,USA
Summary
Cashier and customer service representative with 3 years of experience in delivering exceptional service and fostering a welcoming atmosphere. Skilled in conflict resolution, time management, and team collaboration, with a proven ability to enhance customer satisfaction and streamline operations. Bilingual and detail-focused, committed to leveraging strong problem-solving skills to drive customer engagement and operational efficiency.
Overview
3
years of professional experience
1
Certification
Work History
The Laughing Owl Restaurant
Waitress Trainer
03.2025 - Current
Job overview
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Chick-fil-A
Customer Service Cashier
03.2022 - 03.2024
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Eastern Wayne High SchoolGoldsboro, NC
High School Diploma
06-2025
Skills
- Conflict Resolution
- Time Management
- Team Collaboration
- Problem Solving
- Attention to Detail
- Customer Engagement
- Cash Handling
- Bilingual
- Patience and tact
Certification
- CPR/AED Certified, American Red Cross
- First Aid Certification, American Heart Association
Languages
Spanish
Native or Bilingual
Timeline
Waitress Trainer
The Laughing Owl Restaurant
03.2025 - Current
Customer Service Cashier
Chick-fil-A
03.2022 - 03.2024
Eastern Wayne High School
High School Diploma
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