Sofia Bedoya
ORLANDO,FL
Summary
Professional front desk and medical office support with experience in scheduling, patient registration, Epic charting, insurance verification, and HIPAA-compliant record handling. Fluent in English and Spanish, with strong customer service and communication skills.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Front Desk Receptionist
Quality Life Health Center
Orlando, FL
04.2025 - Current
- Greeted patients and visitors at Quality Life Health Center front desk with courtesy and professionalism.
- Answered multi-line phone systems and directed calls to appropriate clinic staff.
- Scheduled patient appointments using front office calendar and provider availability.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Organized confidential records in compliance with HIPAA and clinic privacy procedures, ensuring patient confidentiality.
- Coordinated messages between patients, nurses, and medical providers.
- Assisted with scheduling appointments for clients and visitors.
- Monitored reception area to maintain a safe, hazard-free environment for patients and visitors.
- Updated patient records and scanned documents into electronic health system.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Coordinated patient referrals to specialists, ensuring prompt access to medical services. for specialist care, facilitating timely access to necessary medical services.
Restaurant Worker
Bokatto
Orlando, Florida
01.2025 - 04.2025
- Created positive first impression for guests upon arrival and directed seating in Bokatto dining room to enhance dining experience.
- Supported order taking, food preparation, and food delivery to tables in a timely manner.
- Took orders and sent requests to Bokatto kitchen staff.
- Managed cash handling and processed payments at the register to ensure accuracy and efficiency.
- Refilled supplies and organized service stations before shifts.
- Completed routine inventory checks for restaurant supplies on hand.
- Received vendor deliveries and checked order quantities against invoices.
- Quickly learned menu items and ingredients to assist customers in selecting meals that matched their needs and preferences.
- Operated kitchen equipment according to OSHA protocols and manufacturer instructions.
customer service
CL asesores inmoviliarios
Pereira, Risaralda
03.2022 - 03.2024
- Coordinated home showings for prospective buyers, enhancing client engagement and satisfaction.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Supported real estate agents by managing schedules, conducting market research, and preparing sales documents to streamline operations.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
- Prepared comparative market analyses to establish competitive pricing for listings and purchases, aiding in strategic decision-making.
- Coordinated open houses and showings for potential buyers and sellers.
Education
High School Diploma -
Colegio San Jose
PereiraSkills
- Patient registration
- Appointment scheduling
- Medical scheduling
- Insurance verification
- Epic charting
- HIPAA compliance
- Office administration
- Cash register operations
- Customer service
- Conflict resolution
- Professional communication
- Fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Quality Life Health Center
04.2025 - Current
Restaurant Worker
Bokatto
01.2025 - 04.2025
customer service
CL asesores inmoviliarios
03.2022 - 03.2024
High School Diploma -
Colegio San Jose