Sofia Caballero
Melbourne,FL
Summary
Dynamic and dependable professional with extensive experience in customer service at SUBWAY® Restaurants and Target. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining organized workspaces, consistently delivering exceptional service and fostering positive customer relationships.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Melbourne, FL
05.2025 - Current
- Prepared sandwiches according to customer specifications, ensuring quality and presentation standards.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
- Assisted customers by providing product information and recommendations, enhancing overall service experience.
- Operated cash register efficiently, processing transactions accurately and managing cash handling procedures.
- Collaborated with team members to maintain inventory levels, assisting in restocking supplies as needed.
- Followed food safety procedures during food preparation and storage to minimize waste and ensure freshness.
- Adapted quickly to changing customer demands during peak hours, maintaining service efficiency under pressure.
- Engaged in ongoing training to improve sandwich-making techniques and enhance overall operational skills.
- Greeted guests, promoted specials, and took orders.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Front End Associate
Target
West Valley City, UT
04.2022 - 07.2022
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Maintained organized merchandise displays to enhance store presentation.
- Operated cash registers efficiently, processing transactions accurately and quickly.
- Stocked shelves and replenished inventory to meet customer demand.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
- Processed customer returns efficiently, ensuring accurate transaction handling and documentation.
Education
Associate of Arts -
Eastern Florida State College
Melbourne, FLHigh School Diploma -
Hunter High School
UT06-2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Cash handling
- Attention to detail
- Dependable and honest
- Patience and empathy
- POS system operation
Languages
Portuguese
Limited Working
English
Native or Bilingual
Timeline
Sandwich Artist
SUBWAY®Restaurants
05.2025 - Current
Front End Associate
Target
04.2022 - 07.2022
Associate of Arts -
Eastern Florida State College
High School Diploma -
Hunter High School