Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofia Colón-Abrahão

Middletown,CA

Summary

Dynamic and detail-oriented professional with extensive experience as a Hostess at Outback Steakhouse. Proven ability to enhance guest engagement and satisfaction through exceptional customer service and effective multitasking. Skilled in managing reservations and maintaining a welcoming atmosphere, while training new staff to uphold high service standards.

Overview

3
3
years of professional experience

Work History

Hostess

Outback Steakhouse
09.2025 - Current
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Babysitting

Independant
01.2023 - Current
  • Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
  • Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.

Hostess

Birravino
06.2025 - 09.2025
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system efficiently to optimize seating arrangements.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Collaborated with servers to streamline guest service and enhance dining experience.
  • Handled guest inquiries and concerns, providing timely resolutions for satisfaction.
  • Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
  • Supported team members during peak hours to maintain workflow efficiency.
  • Learned menu items and specials to provide accurate information to guests.
  • Answered customer questions about hours, seating, and menu information.

Education

High School Diploma -

Red Bank Catholic High School
Red Bank, NJ
06-2026

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Detail-oriented
  • Interactive communication skills

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Hostess

Outback Steakhouse
09.2025 - Current

Hostess

Birravino
06.2025 - 09.2025

Babysitting

Independant
01.2023 - Current

High School Diploma -

Red Bank Catholic High School

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Sofia Colón-Abrahão