Sofia Delmiglio Rodrigues
Windermere,Florida
Summary
Dynamic and dedicated professional with extensive experience at SUBWAY® Restaurants, excelling in customer service and food safety. Proven ability to enhance customer satisfaction through effective problem-solving and team collaboration. Skilled in cash handling and event planning, consistently delivering quality results while maintaining high cleanliness standards.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Windermere, FL
02.2024 - Current
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained cleanliness of work area throughout shift.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Trimmed meats and cheeses for sandwiches as needed.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Maintained safe food handling practices to prevent germ spread.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Informed customers of regular deals or monthly specials to upsell orders.
- Completed opening, closing and shift change tasks by following company guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Volunteer
Give Kids The World Village
Kissimmee, Florida
11.2023 - Current
- Assisted with fundraising efforts, including event planning and donor outreach.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Offered support and assistance to community members.
- Provided guidance and support to fellow volunteers during their shifts.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Volunteer
Orlando Union Rescue Mission
Orlando, FL
10.2023 - Current
- Held care conferences with residents and families to review resident health and condition.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Provided guidance and support to fellow volunteers during their shifts.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Helped with prep, set up, and breakdown of community and public events.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Developed and implemented fundraising approaches to raise money for cause.
Education
Windermere High School
Windermere, FLColegio Salesiano Dom Bosco
Americana, SPSkills
- Customer service
- Food safety
- Cash handling
- Team collaboration
- Data entry
- Problem solving
- Time management
- Cleanliness standards
- POS system use
- Opening and closing procedures
- Multitasking and organization
Languages
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Sandwich Artist
SUBWAY®Restaurants
02.2024 - Current
Volunteer
Give Kids The World Village
11.2023 - Current
Volunteer
Orlando Union Rescue Mission
10.2023 - Current
Windermere High School
Colegio Salesiano Dom Bosco