- Avid Reader
- Volunteer Work
- Creative Writing
- Adventure Travel
- I like trying new recipes and food trends
- I participate in a variety of outdoor recreational activities
Sofia Eblan
Saint Augustine,FL
Summary
Skilled in customer service and effective multitasking, I excel in fast-paced environments, as demonstrated at Colombia Restaurant. My expertise includes training staff, enhancing customer experiences, and maintaining high sanitation standards. With a knack for patience and empathy, I significantly improve dining atmospheres, ensuring guest satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Hostess
Colombia Restaurant
01.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, and sharing best practices for maintaining a professional demeanor and efficient work habits.
FOH Team Member
Mission BBQ
09.2023 - 08.2024
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
FOH Team Member
Chick-fil-A
04.2021 - 08.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Criminology
Flagler College
Saint Augustine, FL08-2027
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Interests
Timeline
Hostess
Colombia Restaurant
01.2024 - Current
FOH Team Member
Mission BBQ
09.2023 - 08.2024
FOH Team Member
Chick-fil-A
04.2021 - 08.2023
Bachelor of Science - Criminology
Flagler College
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