Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sofia Endres

Haddonfield,NJ

Summary

Seasoned Assistant General Manager with a proven track record at Steak 38, enhancing customer satisfaction and driving sales growth through strategic marketing and effective team leadership. Skilled in inventory management and staff development, I excel in creating high-performance teams and improving operational efficiencies. My approach has consistently resulted in increased profitability and positive customer feedback.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Steak 38
04.2021 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Managed budget implementations, employee evaluations, and contract details.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
  • Implemented cost-saving measures without compromising on quality, boosting bottom line.
  • Initiated local marketing campaign, increasing foot traffic and sales.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Manager

Zinburger Wine & Burger Bar
07.2019 - 04.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.

New Restaurant Opener

Zinburger Wine & Burger Bar
06.2019 - 08.2019
  • Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Facilitated team-building exercises to foster collaboration between department members.

Manager

Zinburger Wine & Burger Bar
08.2015 - 07.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Haddonfield Memorial High School
Haddonfield, NJ
06.2015

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Food safety and sanitation
  • Employee Scheduling
  • Vendor Relationship Management
  • Menu development
  • Customer Service
  • Staff hiring

Certification

  • ServSafe Certification - 2/5/2020 - 2/5/2025

Timeline

Assistant General Manager

Steak 38
04.2021 - Current

Manager

Zinburger Wine & Burger Bar
07.2019 - 04.2020

New Restaurant Opener

Zinburger Wine & Burger Bar
06.2019 - 08.2019

Manager

Zinburger Wine & Burger Bar
08.2015 - 07.2019

High School Diploma -

Haddonfield Memorial High School

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Sofia Endres