Sofia Fazzalari
Queens
Summary
Dedicated professional with experience as a Health Insurance Customer Service Agent and Pharmacy Technician. Demonstrated proficiency in data entry and caseload management, contributing to improved service levels and customer satisfaction. Adept at verifying coverage and handling sensitive information in compliance with HIPAA regulations. Strong communication and problem-solving abilities with a commitment to providing accurate and compassionate service.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Healthfirst
08.2023 - Current
- Assisted members with eligibility inquiries and benefit explanations to enhance understanding of services.
- Member and healthcare provider outreach via outbound calls
- Managed customer accounts, ensuring accurate information and timely updates.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Pharmacy Technician
CVS Pharmacy
03.2022 - 02.2023
- Processed prescription orders using pharmacy management software efficiently.
- Supported team in managing customer inquiries with professionalism and care.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained inventory levels by organizing stock and performing regular audits.
Education
High School Diploma -
Grover Cleveland High School
Queens, NY06.2020
Skills
- Data entry
- Information verification
- Documentation and reporting
- Case management
- Computer proficiency
- Outstanding communication skills
- Reliability and punctuality
Languages
Spanish
Full Professional
Timeline
Customer Service Agent
Healthfirst
08.2023 - Current
Pharmacy Technician
CVS Pharmacy
03.2022 - 02.2023
High School Diploma -
Grover Cleveland High School