Sofia Gracey
Santa Clarita,CA
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Life After Death Antiques and Oddities
Canyon Country, CA
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
The Soccer Store
Newhall, CA
02.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Canyon High School
Canyon Country, CASkills
- Critical thinking
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Team development
- Prioritization
- Sales expertise
- Store maintenance
- Stock management
Languages
Spanish
Limited Working
Timeline
Sales Associate
The Soccer Store
02.2024 - 12.2024
Customer Service Representative
Life After Death Antiques and Oddities
03.2023 - Current
Canyon High School