Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sofia Hernandez

Summary

Highly motivated and committed Healthcare professional with proven history of superior performance at individual, team and organizational levels. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Assistant

Progressive Feet LLC
11.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Senior Server

Brightview Assisted Living
11.2021 - 11.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Handled large parties efficiently, ensuring timely food delivery while maintaining high levels of customer satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Observed servers to provide feedback and coaching in areas requiring improvement.

Sales Associate

Home Depot
01.2021 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Server

Dacor Bacon House
11.2019 - 04.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Restocked supplies, ice, trays, and delivery bags.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Education

High School Diploma -

Northwood High School
Silver Spring, MD
06.2021

Skills

  • Patient Scheduling
  • Time Management
  • Customer Service
  • Cerner
  • Data Entry
  • CPR
  • Bilingual
  • Complex Problem-Solving
  • Medical office administration

Certification

Basic Life Support

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Progressive Feet LLC
11.2022 - Current

Senior Server

Brightview Assisted Living
11.2021 - 11.2022

Sales Associate

Home Depot
01.2021 - 11.2021

Server

Dacor Bacon House
11.2019 - 04.2020

High School Diploma -

Northwood High School

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Sofia Hernandez