Summary
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Herrera

Basalt,CO

Summary

Proven to excel in high-pressure environments, I adeptly balanced guest inquiries and dining area management at Acquolina, showcasing strong multitasking and guest relations skills. My proactive approach improved customer satisfaction significantly, leveraging my abilities in customer service and active learning to enhance dining experiences.

Work History

Restaurant Hostess

Angelos
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Food Runner

Acquolina
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Barback

Acquolina
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Certificate Of Technical Studies -

Sofía Herrera
Universidad De San José

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Personal presentation
  • Guest relations
  • Payment processing

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Restaurant Hostess

Angelos

Food Runner

Acquolina

Barback

Acquolina

Certificate Of Technical Studies -

Sofía Herrera

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