
Experienced Operations and Office Management professional transitioning into direct patient care through Medical Assistant and Phlebotomy training. Strong background in confidential record management, compliance, customer service, staff coordination, and fast-paced operations. Currently developing clinical skills in patient intake, vital signs, specimen collection, infection control, HIPAA compliance, and medical office procedures.
Venipuncture and Capillary Collection
Patient Identification and Specimen Labeling
Order of Draw and Tube Selection
Specimen Handling and Processing
Patient Intake and Vital Signs
Infection Control and PPE Procedures
HIPAA Compliance and Patient Confidentiality
Medical Terminology
Electronic Medical Records (EMR/EHR)
Appointment Scheduling and Medical Documentation
Patient Communication and Customer Service
Operations & Office Management and Workflow Coordination
Staff Leadership and Team Supervision
Confidential Records Management
Medical Assistant Program — EKG & Phlebotomy Academy, Orlando, FL
Completed: August 2026
• Training in patient intake, vital signs, medical terminology, HIPAA compliance, infection control, and clinical office procedures
• Developing skills in patient preparation, medical documentation, and administrative support and basic EKG procedures
Phlebotomy Technician Program — EKG & Phlebotomy Academy, Orlando, FL
Completed: September 2026
• Hands-on training in venipuncture and capillary collection
• Trained in specimen labeling, handling, processing, and proper collection procedures
• Knowledge of order of draw, tube selection, patient identification, and laboratory safety