Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Sofia Jeudi

Orlando,USA

Summary

Experienced Operations and Office Management professional transitioning into direct patient care through Medical Assistant and Phlebotomy training. Strong background in confidential record management, compliance, customer service, staff coordination, and fast-paced operations. Currently developing clinical skills in patient intake, vital signs, specimen collection, infection control, HIPAA compliance, and medical office procedures.

Overview

2
2
Languages
1
1
Certification
8
8
years of professional experience

Work History

Medical Assistant & Phlebotomy Student

EKG & Phlebotomy Academy
07.2026 - 09.2026
  • Completed comprehensive hands-on clinical training in patient intake, vital signs, patient preparation, medical documentation, medical terminology, HIPAA compliance, infection control, and clinical office procedures.
  • Performed hands-on venipuncture and capillary blood collection, demonstrating proper patient identification, order of draw, tube selection, specimen labeling, handling, processing, and laboratory safety.
  • Developed foundational clinical skills in EKG procedures, patient positioning, equipment use, and preparation for diagnostic testing.
  • Applied standard precautions, PPE, sharps safety, and biohazardous waste procedures to maintain a safe and compliant clinical environment.
  • Demonstrated professional patient communication, attention to detail, confidentiality, and adherence to established clinical protocols.

Office Manager

One Hope United
05.2024 - 07.2026
  • Direct day-to-day office operations across onboarding, HR functions, and administrative workflows
  • Oversee onboarding including background screenings, fingerprint coordination, and DCF compliance
  • Process personnel action forms for promotions, status changes, and terminations
  • Maintain strict confidentiality of employee records and compliance documentation
  • Identify and implement process improvements to enhance workflow efficiency
  • Lead employee engagement initiatives including events and recognition programs
  • Coordinate office logistics including meetings, vendors, and internal operations

Operations Manager

Avis Budget Group (MCO Airport)
05.2023 - 04.2024
  • Managed high-volume operations in a fast-paced airport environment
  • Supervised and developed staff to improve productivity and accountability
  • Resolved escalated customer issues while maintaining service standards
  • Ensured compliance with operational policies and procedures
  • Optimized scheduling and workflow efficiency

Assistant General Manager

Extended Stay America
06.2018 - 08.2022
  • Oversaw operations including staffing, customer service, and financial performance
  • Managed payroll, budgeting, and reporting
  • Led hiring, onboarding, and performance management
  • Improved customer satisfaction through service enhancements
  • Maintained consistent operational standards

Education

High School Diploma -

Santaluces Community High School
Lantana, FL

Skills

    Venipuncture and Capillary Collection
    Patient Identification and Specimen Labeling
    Order of Draw and Tube Selection
    Specimen Handling and Processing
    Patient Intake and Vital Signs
    Infection Control and PPE Procedures
    HIPAA Compliance and Patient Confidentiality
    Medical Terminology
    Electronic Medical Records (EMR/EHR)
    Appointment Scheduling and Medical Documentation
    Patient Communication and Customer Service
    Operations & Office Management and Workflow Coordination
    Staff Leadership and Team Supervision
    Confidential Records Management

Certification

Medical Assistant Program — EKG & Phlebotomy Academy, Orlando, FL
Completed: August 2026

• Training in patient intake, vital signs, medical terminology, HIPAA compliance, infection control, and clinical office procedures
• Developing skills in patient preparation, medical documentation, and administrative support and basic EKG procedures

Phlebotomy Technician Program — EKG & Phlebotomy Academy, Orlando, FL
Completed: September 2026

• Hands-on training in venipuncture and capillary collection
• Trained in specimen labeling, handling, processing, and proper collection procedures
• Knowledge of order of draw, tube selection, patient identification, and laboratory safety

  • Trained in infection control, PPE, Sharps safety and proper disposal of biohazardous materials
  • Familiar with venipuncture equipment, needle selection, tourniquet application, and specimen collection techniques

    Certified Notary Public
    State of Florida

LANGUAGES

English (Native)
Haitian Creole (Native)

Timeline

Medical Assistant & Phlebotomy Student

EKG & Phlebotomy Academy
07.2026 - 09.2026

Office Manager

One Hope United
05.2024 - 07.2026

Operations Manager

Avis Budget Group (MCO Airport)
05.2023 - 04.2024

Assistant General Manager

Extended Stay America
06.2018 - 08.2022

High School Diploma -

Santaluces Community High School