Sofia Leach
Mount Vernon,OH
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Columbus Pool Management. Excelled in complex problem-solving and staff development, ensuring high-quality service delivery. Skilled in verbal communication and time management, adept at resolving conflicts and cross-training staff to boost team agility.
Overview
1
1
year of professional experience
Work History
Manager
Columbus Pool Management
05.2023 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
N/A - N/A
Mount Vernon High School
Mount Vernon, OHSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Timeline
Manager
Columbus Pool Management
05.2023 - 08.2024
N/A - N/A
Mount Vernon High School
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