Sofia Mendez

Shift Leader

Swetfrog

03.2023 - Current

Improved team productivity by implementing efficient scheduling and task delegation methods.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
Collaborated effectively with other crew members for efficient completion of assigned tasks.