Sofia Peinado
Salad And Go
Queen Creek,AZ
2
Certifications
3
years of professional experience
Shift Lead coordinating high-volume service while coaching team members, assigning daily tasks, and keeping opening and closing routines on schedule. Supports inventory control, cash handling, and health and safety compliance to keep operations running smoothly. Handles customer concerns quickly and reinforces clear communication across the shift.
Work History
Shift Lead
2 Years 1 Month- Supervised team members during high-volume service periods to maintain service quality.
- Monitored inventory levels and replenished supplies.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Ensured compliance with health and safety regulations in the kitchen.
- Managed inventory levels and restocked supplies as needed.
- Provided guidance and support to other team members as needed.
- Performed opening and closing procedures, such as setting alarm systems, counting money.
Special Education Paraprofessional
2 Months- Supported students with diverse learning needs through individualized instruction and tailored lesson plans.
- Collaborated with educators to implement effective classroom strategies and enhance student engagement.
- Monitored student progress, providing feedback to teachers regarding academic performance and behavioral issues.
- Implemented behavioral interventions aligned with individual education plans (IEPs) to promote positive outcomes for students.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Team Member & Ice Cream Maker
6 Months- Served customers with friendliness and efficiency during peak shifts, enhancing overall customer experience.
- Operated ice cream machines for consistent product quality and texture.
- Assisted with inventory management by restocking supplies regularly.
- Processed cash transactions accurately at the register during peak hours, maintaining accurate financial records.
- Assisted with inventory management by restocking supplies as needed.
- Supported training of new team members on daily tasks and procedures.
Education
Associate of Arts - Psychology
- Dean's List
- Accelerated Student
- 3.5 GPA
- Additional Coursework in Child Development, Psychology, Special Education, and Communications
- Community based volunteering
Some College (No Degree) - Counseling And Applied Psychological Science, BS
Skills
Customer service
Employee training
Team leadership
Customer complaint resolution
Communication
Inventory management
Health and safety compliance
Opening and closing procedures
Cash handling
Task delegation
Certification
Adult, Child, and Infant CPR/AED Certification- Issued Mar 24, 2024 by ProTrainings
Timeline
Special Education Paraprofessional
Eduprize Schools
03.2026 - 05.2026Read More
Shift Lead
Salad And Go
07.2024 - 08.2026Read More
Team Member & Ice Cream Maker
Handel's Homemade Ice Cream
11.2023 - 05.2024Read More
Central Arizona College
Associate of Arts from Psychology
Read More
Arizona State University
Some College (No Degree) from Counseling And Applied Psychological Science, BS
Read More