Sofia Perez
Anaheim,CA
Summary
Dynamic professional with a proven track record at Home Depot, excelling in customer service and sales trends. Achieved consistent monthly sales targets and enhanced customer retention through effective conflict resolution. Skilled in teamwork and collaboration, with a knack for adapting to diverse learning needs, ensuring high workshop satisfaction rates. Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in any role.
Overview
3
3
years of professional experience
Work History
Sales Associate
Home Depot
04.2022 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Kids Workshop Leader
Home Depot
04.2022 - Current
- Developed custom workshops for client organizations, addressing specific skills gaps and performance goals.
- Established and maintained quality control standards.
- Remained adaptable by modifying workshop content or delivery style in response to participant feedback, ensuring maximum relevance and effectiveness.
- Increased attendee satisfaction by tailoring workshop content to meet diverse learning needs and preferences
- Consistently received positive feedback from participants on the clarity of instruction and overall value of workshops attended.
Education
Associate of Business Administration - Business
Santiago Canyon College
Orange, CA06-2025
Skills
- Customer Service
- Teamwork and Collaboration
- Multi-tasking strength
- Reliable and punctual
- Flexible Schedule
- Merchandising knowledge
- Policy and Procedure Adherence
- Sales trends
- Superb time management
Timeline
Sales Associate
Home Depot
04.2022 - Current
Kids Workshop Leader
Home Depot
04.2022 - Current
Associate of Business Administration - Business
Santiago Canyon College
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