Sofia Ponce
Prescott,AZ
Summary
Reliable Shift Leader with 4 years in fast food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
Prescott, AZ
07.2020 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Responded to and resolved customer questions and concerns.
Preschool Teacher
YMCA Daycare
Prescott, AZ
05.2022 - 08.2023
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Education
Certificate - Dental Assisting
Arizona College of Allied Health
Phoenix, AZ11.2024
Skills
- Performance Improvement
- Operations Monitoring
- Team Motivation
- Conflict Resolution
- Attention to detail
- Task prioritization
Timeline
Preschool Teacher
YMCA Daycare
05.2022 - 08.2023
Shift Lead
Jersey Mike's Subs
07.2020 - Current
Certificate - Dental Assisting
Arizona College of Allied Health