Sofia Ramos
Designing Beautiful Smiles
Weston,FL
2
Languages
2027
years of professional experience
Highly organized professional with a strong background in dental front office management and problem-solving. Proven ability to coordinate patient appointments, maintain accurate records, and foster relationships, contributing to improved patient satisfaction and office workflow.
Work History
Front Desk Receptionist
- Greeted and assisted visitors, ensuring a positive first impression of the organization.
- Managed multi-line phone systems, directing calls to appropriate personnel efficiently.
- Processed incoming and outgoing mail, maintaining organized correspondence logs.
- Maintained office supplies inventory, ordering as necessary to ensure operational efficiency.
- Assisted with data entry tasks, ensuring accuracy in client records and scheduling systems.
- Managed filling invoices, and creating Sales Orders in Quickbooks
Scheduling Coordinator
- Coordinated patient appointments, optimizing schedule for maximum efficiency and minimal wait times.
- Managed electronic health records, ensuring accurate patient information and streamlined communication among staff.
- Assisted in onboarding new team members, providing training on scheduling software and office protocols.
- Implemented process improvements that enhanced patient flow and reduced appointment cancellations.
Patient Coordinator, Schedule Coordinator
9 Months- Coordinated patient appointments, ensuring timely scheduling and minimizing wait times.
- Managed patient records using dental practice management software, maintaining accuracy and confidentiality.
- Assisted in front office operations, providing support to team members for seamless workflow.
- Communicated effectively with patients regarding treatment options and financial arrangements.
- Trained new staff on office protocols, improving onboarding efficiency and knowledge retention.
- Developed patient follow-up procedures, enhancing satisfaction and fostering long-term relationships.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated effectively with patients to explain treatment options and answer inquiries.
- Monitored social media channels, responding to audience inquiries and comments promptly.
- Developed and scheduled engaging social media content across multiple platforms.
Education
Associate of Science - Nutrition
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Data entry
Problem-solving skills
Scheduling
Front office management
Document management
Skilled in Dentrix
Eaglesoft
Researching skills
Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Coordinator, Schedule Coordinator
Designing Beautiful Smiles
01.2026 - CurrentRead More
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Stoneline Group
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Scheduling Coordinator
Gamboa Dental Group
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Miami Dade College
Associate of Science from Nutrition
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