Sofia Rivetti
Dunellen
Summary
skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Kessler Rehabilitation Center
Montgomery
11.2025 - Current
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Completed insurance verification and benefit inquiries for patients.
- Handled patient inquiries and concerns with empathy and professionalism at all times.
- Collaborated with medical staff to ensure accurate patient information and records management.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Maintained accurate patient records and updated information in electronic systems.
- Communicated effectively with healthcare providers regarding patient needs and concerns.
Babysitter/Dogsitter
Care.com
09.2022 - Current
- Kept work and common areas neat and organized
- Listened to requests and specifications and made suggestions to appropriately fulfill needs
- Supervised children during playtime and activities, ensuring safety and engagement.
- Managed daily schedules, coordinating activities, naps, and outings effectively.
- Communicated regularly with parents about child's progress and daily experiences.
- Assisted with homework, providing support in various subjects as needed.
Shift Manager
Gabriel’s fountain
Martinsville
05.2023 - 11.2025
- Resolved customer complaints promptly to ensure high satisfaction rates.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on customer service standards and operational procedures.
Waitress
Gabriel's Fountain
Martinsville
07.2020 - 11.2025
- Worked in fast-paced environment, handled multiple priorities and learned new procedures.
- Delivered genuine hospitality and greeted customers upon arrival.
- Answered questions about menu selections and recommended food choices.
- Communicated clearly with back-of-house staff to avoid errors.
- Recommended and upsold additional menu items to improve sales.
- Handled guest needs with upbeat attitude and attention.
Registered Behavior Technician
Rainbow ABA
Bloomfield
07.2023 - 02.2024
- Met clients' goals for acquiring new behavioral skills and reducing negative behaviors according to established protocols.
- Completed client assessments and collected data to inform treatment planning.
- Facilitated collaboration with parents and caregivers, delivering updates on client progress.
- Compiled, documented and summarized data on observable client behaviors.
- Completed 40 hour RBT training course certification
Education
Bachelor of Arts (B.A.) - Psychology, Concentration in Forensics
Southern New Hampshire University
Hooksett, NH 01.2026 - 02.2026
Associate of Arts - Social Sciences
Raritan Valley Community College
Raritan, NJ 09.2021 - 06/2023
High School -
Watchung Hills Regional High School
Warren, NJSkills
- Data collection and entry
- Customer Service
- Behavioral assessment
- Team collaboration
- Conflict resolution
- Management
- Medical office software proficiency
- HIPAA regulations
Certification
- RBT Certified, 2023
- CPR Certified, 2023
Timeline
Bachelor of Arts (B.A.) - Psychology, Concentration in Forensics
Southern New Hampshire University
01.2026 - 02.2026
Patient Service Specialist
Kessler Rehabilitation Center
11.2025 - Current
Registered Behavior Technician
Rainbow ABA
07.2023 - 02.2024
Shift Manager
Gabriel’s fountain
05.2023 - 11.2025
Babysitter/Dogsitter
Care.com
09.2022 - Current
Associate of Arts - Social Sciences
Raritan Valley Community College
09.2021 - 06/2023
Waitress
Gabriel's Fountain
07.2020 - 11.2025
High School -
Watchung Hills Regional High School