Sofia Russo
Rockwall,TX
Summary
Motivated individual with hands-on experience in front desk operations and customer engagement. Assists in managing schedules and customer inquiries, demonstrating strong organizational skills and attention to detail. Eager to apply practical knowledge to support team objectives.
Reliable candidate with a background in customer service and office management. Engages effectively with clients, manages appointment systems, and maintains a welcoming atmosphere. Ready to leverage strong communication and problem-solving skills in a part-time position.
Developed comprehensive clinical and administrative skills in fast-paced healthcare environment. Excel in patient care, medical record management, and clinical procedures. Seeking to transition and leverage these skills in new field to contribute effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Amazing Lash Studio
Rockwall, TX
11.2025 - Current
- Greeted and assisted clients, ensuring a welcoming atmosphere and positive first impressions.
- Managed appointment scheduling using industry-specific software to optimize daily operations.
- Processed payments and maintained accurate financial records for services rendered.
- Coordinated communication between clients and technicians, facilitating efficient service delivery.
- Handled client inquiries and resolved issues promptly, enhancing customer satisfaction rates.
- Maintained cleanliness and organization of reception area, contributing to overall studio ambiance.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Trained new staff on front desk procedures, promoting consistency in service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Lifeguard
YMCA Rockwall
Rockwall, TX
03.2025 - 12.2025
- Monitored aquatic activities to ensure safety of patrons.
- Responded promptly to emergencies with appropriate first aid measures.
- Maintained cleanliness and organization of pool areas and facilities.
- Assisted in conducting swim lessons for various age groups.
Sales Associate
Khols
Rowlett, TX
01.2024 - 10.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained store presentation standards through effective merchandising techniques and inventory organization.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction ratings.
Education
Rockwall High School
Rockwall, TX12-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Complex Problem-solving
- Issue handling
Certification
- CCMA - Certified Clinical Medical Assistant
- First Aid/CPR Certified
Timeline
Front Desk Receptionist
Amazing Lash Studio
11.2025 - Current
Lifeguard
YMCA Rockwall
03.2025 - 12.2025
Sales Associate
Khols
01.2024 - 10.2024
Rockwall High School