Sofia Salcedo
Miami,FL
Summary
Experienced in hospitality roles with a focus on customer service and effective communication. Developed strong working relationships with colleagues while adhering to state regulations for responsible alcohol service. Demonstrated proficiency in preparing beverages according to established recipes and managing cash transactions. Successfully resolved customer complaints, ensuring a positive dining experience and maintaining high standards of service. Work well with team members to meet all customer needs in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Bartender and Server
Twin Peaks
Miami, FL
03.2024 - 05.2025
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Processed payments accurately and efficiently with POS system.
Server
Chop Steakhouse & Bar
Miami, FL
06.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided wine service to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma - Business
Felix Varela Senior High School
Miami, FLSkills
- Sales techniques
- Team collaboration
- Strong multitasking
- Customer service expertise
- Outgoing personality
- Professional appearance
- Cash and credit transactions
- Problem solving
- Wine and liquor expertise
- Highly reliable
- Hospitality and accommodation
Accomplishments
- Ranked top 1 server several times with the highest sales.
Timeline
Server
Chop Steakhouse & Bar
06.2025 - Current
Bartender and Server
Twin Peaks
03.2024 - 05.2025
High School Diploma - Business
Felix Varela Senior High School