Sofia Sanchez
Victorville,CA
Summary
Results-oriented Housekeeping Manager with over 14 years of experience in optimizing workflows and ensuring high cleanliness standards. Proven ability to train and mentor staff while delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Housekeeping Manager
Westmont Hospitality
Manhattan Beach, California
06.2012 - Current
- Trained and mentored housekeeping staff on best practices and safety protocols, fostering a culture of compliance and excellence.
- Conducted regular inspections to ensure compliance with cleanliness standards.
- Developed and implemented cleaning schedules to streamline staff workflows and improve service consistency.
- Managed inventory of cleaning supplies and equipment, ensuring availability and reducing waste.
- Allocated housekeeping staff to specific roles based on their strengths.
- Coached staff on new program protocols to ensure smooth adoption.
- Collaborated with teams during major events, including Super Bowl and World Cup.
Housekeeping Supervisor
Westmont Hospitality Group
Manhattan Beach, California
08.2021 - 05.2023
- Supervised housekeeping staff to ensure high cleanliness standards.
- Coordinated daily cleaning schedules and assigned tasks efficiently.
- Inspected guest rooms and common areas for cleanliness compliance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Housekeeping Room Attendant
Marriot Hotel
Manhattan Beach, California
06.2012 - 06.2023
- Cleaned and sanitized guest rooms and common areas daily.
- Replenished supplies, including towels, toiletries, and linens for guests.
- Responded promptly to guest requests regarding room cleanliness or supplies.
- Maintained a positive attitude while providing excellent customer service to guests.
- Followed safety protocols while handling cleaning chemicals and equipment.
Education
High School Diploma -
John C Fremont High School
Los Angeles, CA06-2003
Some College (No Degree) - Criminal Justice
Antelope Valley College
Lancaster, CASkills
- Quality inspection
- Safety compliance
- Inventory management
- Staff management
- Staff training
- Training design
- Event coordination
Timeline
Housekeeping Supervisor
Westmont Hospitality Group
08.2021 - 05.2023
Housekeeping Manager
Westmont Hospitality
06.2012 - Current
Housekeeping Room Attendant
Marriot Hotel
06.2012 - 06.2023
High School Diploma -
John C Fremont High School
Some College (No Degree) - Criminal Justice
Antelope Valley College