Sofia Treviño
Del Rio,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
TTDH Transportation
Monclova, Coahuila
02.2023 - 07.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Nurtured lasting partnerships with clients resulting in enhanced loyalty.
Education
High School Diploma -
Colegio Maria Montessori
Monclova Coahuila 07-2024
Skills
- Scheduling
- Appointment Scheduling
- Product Knowledge
- Account updating
- Paperwork Processing
- Researching
- Multi-Task Management
- Key stakeholder relationship building
- Store maintenance
- Tracking complaints
- Training development aptitude
- Project management abilities
- Retail Marketing
- Client Relations
- Customer Service
- Research
- High-energy attitude
- Product Promotion
- Quality Control
- Stock management
- Critical Thinking
- Prioritization
- Team Development
Affiliations
- exercise
- horse riding
- painting
- building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
German
Elementary
Accomplishments
- graduated from an IB league school
References
References available upon request.
Timeline
Customer Service Representative
TTDH Transportation
02.2023 - 07.2024
High School Diploma -
Colegio Maria Montessori
Similar Profiles
Nikolas TousisNikolas Tousis
Site Operations Manager at TTDH, incSite Operations Manager at TTDH, inc
Harrison FryHarrison Fry
Corporate Analyst - Office of the CEO at Transportation Insight/Nolan Transportation GroupCorporate Analyst - Office of the CEO at Transportation Insight/Nolan Transportation Group
Martin FinkMartin Fink
President at Crest Transportation Abba Local Transportation IncPresident at Crest Transportation Abba Local Transportation Inc
Linda MayerLinda Mayer
LVN at United Medical CentersLVN at United Medical Centers
Jesus ArizpeJesus Arizpe
Assistant General Manager at AVIISAssistant General Manager at AVIIS