SOFIA VELEZ
Sunny Isles Beach,FL
Summary
Dynamic Sales Associate with a proven track record at NIKE, Inc., adept in customer service and team leadership. Excelled in enhancing store performance through effective problem-solving and multitasking. Skilled in cash register operation, significantly contributing to team success by mentoring new staff. Passionate about driving sales through innovative visual merchandising and exceptional teamwork.
Overview
5
5
years of professional experience
Work History
Sales Associate
NIKE, Inc.
10.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Zara USA
09.2021 - 06.2022
- Handled cash transactions, returns, and exchanges efficiently according to company policies.
- Solved customer challenges by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier Team Lead
La Hacienda Market
06.2019 - 03.2020
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL05.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Cash Register Operation
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
NIKE, Inc.
10.2022 - Current
Sales Associate
Zara USA
09.2021 - 06.2022
Cashier Team Lead
La Hacienda Market
06.2019 - 03.2020
High School Diploma -
Alonzo And Tracy Mourning High School
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