Sofia Vigil
Miami,FL
Overview
1
1
year of professional experience
Work History
Hostess
Splitsville Luxury Lanes
Orlando, FL
11.2023 - 08.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
Education
High School Diploma -
Freedom High School
Orlando05-2024
Skills
- Complaint Handling
- Guest complaint resolution
- Guest Engagement
- Customer Service
- Effective Multitasking
- Interactive communication skills
- Front of House Organization
Languages
Spanish
Limited
Timeline
Hostess
Splitsville Luxury Lanes
11.2023 - 08.2024
High School Diploma -
Freedom High School