Sofia Zapata
Miami
Summary
Results-oriented leader with a proven track record of effectively managing priorities while maintaining a positive attitude. Passionate about leadership, problem-solving, and fostering collaboration among team members. Dedicated to creating an uplifting environment that encourages growth and productivity. Strong ability to inspire and motivate others, driving teams toward shared goals and successful outcomes. Committed to continuous improvement and cultivating a culture of excellence.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
P2 Physio Therapy
Miami, FL
09.2025 - Current
- Greet and assist clients upon arrival, creating a welcoming atmosphere for all.
- Schedule and confirm appointments using the clinic's patient management system daily.
- Answer phone calls and respond to inquiries, providing accurate information promptly.
- Coordinate with therapists to manage client flow and optimize service delivery.
- Process insurance verifications and maintain patient records in compliance with regulations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Gym Associate
Paradise Gym
05.2025 - 08.2025
- Handled cash and credit transactions accurately and efficiently, managing sales and refreshments.
- Supported daily operations, including opening/closing duties and inventory checks,
- Followed health and safety guidelines to ensure product quality and freshness.
- Stocked shelves with beverages, ensuring proper rotation and organization for easy access.
- Prepared a variety of beverages according to standard recipes and customer preferences.
- Engaged customers by providing recommendations based on their tastes and preferences.
- Fostered positive customer interactions, enhancing overall satisfaction with service provided.
Dance Instructor
ABC Dance Company
Miami, FL
08.2023 - 08.2025
- Maintain optimal physical condition in order to train children
- Developed relationships with children, staff, and parents to enforce a positive working environment
- Instructed students in basic dance techniques and movements during practice sessions.
- Organized class schedules and maintained attendance records for all participants.
- Demonstrated proper warm-up and cool-down exercises to prevent injuries.
- Supported lead instructors in choreographing routines for student performances and recitals.
- Developed creative lesson plans that catered to diverse learning styles of students.
- Coordinated backstage logistics at performances, ensuring smooth transitions between acts.
Leader Ship Position
Phi Sigma Sigma Public Relations Chair
01.2024 - 01.2025
- Being a Public Relations Chair requires strong Communication skills, creativity, and Organizational skills.
- Key responsibilities include managing social media, planning and promoting events, and maintaining a positive image of our organization.
- This position requires time management, problem solving, and leadership in order to balance tasks and handle any issues that arise.
- Overall the roll demands a blend of creative thinking and effective communication to successfully represent our organization.
Education
High School Diploma - undefined
Coral Reef Senior High School
05-2024
Bachelor of Science - Rehabilitation therapy
Florida International University
Miami, FL04-2028
Skills
- Strong organizational and time-management skills
- Communication and interpersonal skills
- Positive Attitude
- Dependable
- Teamwork and collaboration
- Flexible and adaptable
- Customer service
- Data confidentiality
- Data entry
- Appointment scheduling
- Front office management
- Phone etiquette
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Front Desk Receptionist
P2 Physio Therapy
09.2025 - Current
Gym Associate
Paradise Gym
05.2025 - 08.2025
Leader Ship Position
Phi Sigma Sigma Public Relations Chair
01.2024 - 01.2025
Dance Instructor
ABC Dance Company
08.2023 - 08.2025
High School Diploma - undefined
Coral Reef Senior High School
Bachelor of Science - Rehabilitation therapy
Florida International University