Sofiia Dykhno
Redmond,WA
Summary
Dedicated and results-driven professional with a strong background in customer service, sales, and leadership. Experienced in managing spa operations, client relations, and business development, as well as mentoring and coaching in a competitive environment. Adept at problem-solving, event planning, and marketing, with excellent communication skills and a passion for creating exceptional client experiences. Highly adaptable, detail-oriented, and committed to professional growth.
Overview
7
7
years of professional experience
Work History
Receptionist Manager
The Better Skin Spa
12.2024 - Current
- Provide a welcoming and professional experience for clients, ensuring top-tier customer service and satisfaction.
- Manage client data, schedule appointments, and oversee all administrative paperwork for seamless operations.
- Serve as a Sales Manager, developing strategic deals, selling service packages, and analyzing client trends to drive revenue growth.
- Oversee inventory management, ensuring all products are stocked and accounted for.
- Act as a Personal Assistant to the spa owner, assisting with business operations and strategic planning.
- Organize and attend events as a brand representative, promoting the spa and expanding its reach.
- Handle social media engagement and marketing, contributing to the spa’s online presence.
- Solve client concerns efficiently, maintaining high satisfaction and loyalty.
Ballroom Dance Teacher
Impuls Dance Studio
09.2018 - 02.2021
- Increased enrollment in ballroom dance classes by hosting open houses, workshops, and community outreach events.
- Developed positive relationships with students'' parents to ensure clear communication on progress and expectations.
- Taught and mentored children in ballroom dance, developing their technique, discipline, and confidence.
- Leveraged 12 years of competitive dance experience and a Ukrainian Ballroom Dancing Championship title to provide expert instruction.
- Prepared students for competitions, accompanying them as a coach and representative of the studio.
Education
High School Diploma -
Washington State University
Pullman, WA06-2028
Skills
- Customer service & Client relations
- Sales & Business Development
- Leadership & Team Management
- Event planing & Promotion
- Administrative & Organizational Skills
- Marketing & Social Media Management
- Communication & Problem-Solving
- Data Analysis & Strategy
- Adaptability & Multitasking
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Receptionist Manager
The Better Skin Spa
12.2024 - Current
Ballroom Dance Teacher
Impuls Dance Studio
09.2018 - 02.2021
High School Diploma -
Washington State University
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