Sofija Lastic
New York,NY
Summary
Dynamic and results-driven professional with a proven track record at Piece Of Cake, excelling in customer service and sales expertise. Adept at fostering customer loyalty and managing high-stress situations while achieving financial targets. Strong problem-solving skills combined with effective teamwork ensure exceptional shopping experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Sales Associate
Piece Of Cake
09.2024 - 04.2025
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Collaborated with team members to achieve monthly sales targets.
Nurse Manager
“dr Brana Kovacevic”
01.2023 - 02.2025
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
Host
Empire Steakhouse
06.2024 - 09.2024
Cashier
TJ Max
04.2023 - 08.2023
Education
Bachelor Of Economics - Bussiness
Educons
Novi Sad, Serbia06.2017
Nurse - Health Education
Draginja Nikšić
Sremska Mitrovica06.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
- Goal oriented
- Exceptional customer service
- Cash handling
- Money handling
- Cash register operation
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
Timeline
Sales Associate
Piece Of Cake
09.2024 - 04.2025
Host
Empire Steakhouse
06.2024 - 09.2024
Cashier
TJ Max
04.2023 - 08.2023
Nurse Manager
“dr Brana Kovacevic”
01.2023 - 02.2025
Bachelor Of Economics - Bussiness
Educons
Nurse - Health Education
Draginja Nikšić
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