Sofiya Bak
Burnsville,MN
Summary
Highly dedicated and efficient professional with a proactive attitude and problem-solving skills. Known for unwavering integrity, reliability. and commitment to create a positive and safe environment for all. Strong interpersonal relationship and ability to learn quickly makes me an asset to any dynamic team. Eager to contribute to organizational goals through focus on safety and customer service.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
Minneapolis, MN
04.2023 - Current
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
Service Greeter
Motorweks BMW
Bloomington, MN
08.2020 - 03.2023
- Greeted customers warmly and professionally upon arrival to the business.
- Provided assistance with customer inquiries and requests regarding services offered by the company.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06-2020
Skills
- Safety Procedures Compliance
- Customer service
- Effective problem solving
- Strong interpersonal skills
- Teamwork and collaboration
- Dependable and responsible
Timeline
Ramp Agent
Delta Air Lines, Inc
04.2023 - Current
Service Greeter
Motorweks BMW
08.2020 - 03.2023
High School Diploma -
Burnsville High School