Mary Jones
Phoenix,AZ
Summary
Skilled business analyst with 11 years of experience in organizational evaluation. Committed to conducting in-depth evaluations, designing procedures and simplifying work. Expert in assisting management in running an efficient and effective organization. Experience in various business settings with management teams of various backgrounds.
Overview
13
13
years of professional experience
Work History
Business Analyst
The Intersect Group
11.2020 - Current
- Develop efficient strategies for management utilizing research reports and organizational performance information.
- Manage documents relating to business rules, requirement specifications, wireframes and functional requirements.
- Draft quarterly and yearly reports on company financial metrics, competition and business procedures to assess successes and account for deficiencies.
- Advise a team of six management personnel on improving operational and business techniques.
- Create new compliance and organizational procedures and train personnel.
- Led cross-functional teams in process mapping and optimization, reducing process cycle time by 15% and enhancing overall customer satisfaction.
Management Development Specialist
Insight Global
09.2015 - 10.2019
- Saved $50,000 in costs by implementing a new data system provider.
- Developed training materials for a 300-employee company based on organizational surveys.
- Completed projects in alignment with target deadlines and financial objectives.
- Identified needs and developed content while evaluating existing programs.
- Evaluated efficiency and effectiveness of practices and policies and made updates for improvement.
Business Systems Analyst
Crafter INC
06.2012 - 08.2015
- Collected, defined and analyzed business requirements.
- Assisted in project management tasks, including task tracking, status reporting and resource allocation, ensuring projects were completed on time and within budget.
- Installed system updates to address vulnerabilities, reducing security issues by 99%.
- Coordinated and facilitated stakeholder meetings to gather and validate requirements, ensuring alignment between business needs and technical solutions.
- Created and maintained standard operating procedures governing system functions and features.
Education
MBA - Business Analytics
Arizona State University
Phoenix, AZBachelor of Arts - Business Administration
Arizona State University
Phoenix, AZSkills
- Data analysis
- Process improvement
- Requirements gathering
- Business process modeling
- SQL and data management
- Project management
- Data visualization (Tableau)
- Agile methodologies
- Time management
- Communication
Conference Attendance
- Business & Financial Conference, Phoenix, AZ - (2023)
- SAS Explore, Las Vegas, NV - (2023)
- DigiMarCon Phoenix 2023, Phoenix, AZ - (2023)
- Building Business Capability (BBC) Conference, Las Vegas, NV - (2022)
- Business Analyst World Conference, virtual - (2022)
- Business Agility Conference, New York, NY - (2022)
Professional Affiliations and Memberships
- International Institute of Business Analysis (IIBA) - (2023)
- American Management Association (AMA) - (2022)
- Project Management Institute (PMI) - (2021)
Certifications and Licenses
- Certified Business Analysis Professional (CBAP) - (2023)
- Certification of Competency in Business Analysis (CCBA) - (2022)
- Entry Certificate in Business Analysis (ECBA) - (2018)
Profession Relevant Skills
- Effective at evaluating system performance, finding indicators and discovering how changes in operations will improve results and meet goals.
- Excellent at assessing the performance of organizations and individuals to take corrective action or make improvements.
- Strong ability to motivate, direct and develop personnel.
- Solid experience in management analysis and all aspects of business practices giving me deep knowledge about what helps operations improve in efficiency.
Languages
English
Native or Bilingual
Spanish
Professional Working
Hobbies and Interests
I am actively learning and reading about traditional Mexican cooking techniques. I love being an assistant coach for my son’s little league team. As a lifetime fan of music, I am learning to play the piano. Volunteering is a passion of mine and I currently serve biweekly at the local homeless shelter. I enjoy biking, hiking and being outdoors.
Timeline
Business Analyst
The Intersect Group
11.2020 - Current
Management Development Specialist
Insight Global
09.2015 - 10.2019
Business Systems Analyst
Crafter INC
06.2012 - 08.2015
MBA - Business Analytics
Arizona State University
Bachelor of Arts - Business Administration
Arizona State University
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