Luna Rivera
Las Vegas,NV
Summary
Highly motivated and experienced individual. Known for exceptional and friendly customer service experience. Outgoing, always hard-working, and eager to learn more. Passionate about growing, learning, and becoming the best version of myself in each role that I have taken on. Consistently achieve goals, quotas, and expectations.
Overview
9
9
years of professional experience
Work History
Material Handler
Johnstone Supply
4875 E Cheyenne Ave
07.2022 - Current
- Operated forklifts and pallet jacks to transfer large products from one area of the warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Listened closely during team meetings to gain a complete understanding of duties required for each shift, completing priority tasks first.
Sales Lead
The Home Depot
01.2020 - 01.2022
- Provided positive first impressions to welcome new and existing customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company procedures, product knowledge, customer service and selling techniques.
- Worked with contractors, casinos, home-builders, etc. to create large orders for their projects and generated large revenue amounts.
- Increased sales by offering advice on purchases and promoting additional products.
- Earned 3rd place in overall sales in the Western District for the company.
- Evaluated inventory and delivery needs to meet customer demands and satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
Catering Specialist
Peppercorn Kitchen
06.2015 - 12.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event.
- Maintained a flexible work schedule to meet event needs and kept a perfect attendance record.
- Created an enjoyable event atmosphere through friendly and enthusiastic interactions,
- Helped chefs prepare and present food to event guests with strong attention to detail.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Associate of Science - Criminal Justice
College of Southern Nevada
Las Vegas, NV05.2025
Associate of Science - Criminal Justice
Santa Monica College
Santa Monica, CA05.2025
High School Diploma -
Bishop Conaty Our Lady of Loretto High School
Los Angeles, CA06.2017
Skills
- Customer Service
- leadership
- Teamwork
- Product Recommendations
- Quotas and Goals
- Great communication skills
Photography
- Keep personal albums of edited and unedited photos from everyday life experiences
Languages
Spanish
Native or Bilingual
Timeline
Material Handler
Johnstone Supply
07.2022 - Current
Sales Lead
The Home Depot
01.2020 - 01.2022
Catering Specialist
Peppercorn Kitchen
06.2015 - 12.2019
Associate of Science - Criminal Justice
College of Southern Nevada
Associate of Science - Criminal Justice
Santa Monica College
High School Diploma -
Bishop Conaty Our Lady of Loretto High School