Dedicated professional with over 25 years of experience in the medical field, surgical coordination, patient referrals, team leader and always willing to assist whenever and wherever needed. Strong skills in insurance eligibility verification, patient scheduling and office work flow.
Overview
30
30
years of professional experience
Work History
Surgical Coordinator
Orlando Ear, Nose,Throat & Allergy Associates
05.2000 - 01.2026
Coordinated surgical schedules to optimize patient flow and resource allocation.
Collaborated with medical staff to ensure compliance with surgical protocols and standards.
Managed patient verification of benefits and obtained authorizations for upcoming surgeries
Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
Coordinated with facilities to set up surgeries for 4 ENT Surgeons.
Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
Referral Coordinator
Dr Rajan Kapoor and Dr Ram Reddy
02.1996 - 05.2000
Coordinated patient referrals to ensure timely access to specialized care.
Managed scheduling of appointments, optimizing clinic workflow and resource allocation.
Scheduled appointments with specialists on behalf of clients.
Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Processed referral requests from patients, doctors and other health care professionals.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Developed and maintained strong working relationship with referral sources to streamline processing.
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