Soledad Cruz
Salem
Summary
Dynamic Lead Medical Assistant with extensive experience at Salem Health Hospitals and Clinics, excelling in clinical leadership and inventory management. Proven track record in enhancing patient satisfaction through exceptional customer service and efficient care delivery. Skilled in immunization administration and fluent in English/Spanish, ensuring effective communication and compliance with HIPAA standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Salem Health Hospitals and Clinics
Salem, OR
03.2020 - Current
- Weekly assignments for medical assistant schedules
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Supervised daily operations of medical assistants to ensure efficient patient care delivery.
- Assisted in various medical procedures such as vaccinations, wound care, medication administration and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as all vital signs
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring PAR levels and submitting replenishment orders through supply chain before depleted.
- Demonstrated expertise in phlebotomy, specimen collection, performed ear lavage, EKG, and basic laboratory testing procedures such as Covid/Flu/RSV, Strep testing, glucose and urinalysis testing to support accurate diagnosis and treatment decisions.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians with clinical procedures following safe practices.
- Managed inventory of medical supplies, medications and vaccines ensuring availability while minimizing waste through effective procurement strategies.
- On call leader for call puts on weekends
- DME application
Interim Medical Assistant Supervisor
Salem Health
Salem, OR
04.2025 - 11.2025
- Supervised daily operations of medical assistants, ensuring adherence to protocols and quality standards.
- Implemented training programs for new staff, enhancing team performance and patient care efficiency.
- Coordinated schedules for medical personnel, optimizing resource allocation and workflow management.
- Observed front desk/Medical assistants to follow EMTALA procedures
Medical Assistant
WFMC Health
Salem, OR
06.2012 - 03.2020
- Administered patient care procedures, ensuring compliance with medical protocols and safety standards.
- Assisted in scheduling appointments and managing patient flow to optimize clinic operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated communication between patients and healthcare providers to enhance care continuity and patient satisfaction.
Education
Registered Medical Assistant Diploma -
Pioneer Pacific College
OR06-2012
High School Diploma -
Mckay High School
OR06-2010
Skills
- HIPAA compliance
- Clinical leadership
- Inventory management
- Staff oversight
- Customer service
Certification
- RMA - Registered Medical Assistant
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Interim Medical Assistant Supervisor
Salem Health
04.2025 - 11.2025
Lead Medical Assistant
Salem Health Hospitals and Clinics
03.2020 - Current
Medical Assistant
WFMC Health
06.2012 - 03.2020
High School Diploma -
Mckay High School
Registered Medical Assistant Diploma -
Pioneer Pacific College