Soleil Johnson
Redford,MI
Summary
Customer-focused manager with a strong track record in enhancing guest experiences and operational efficiency. Expertise in leading teams, optimizing front-of-house operations, and training staff to uphold high service standards. Reliable and professional communicator, dedicated to maintaining safety and compliance within fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Host -Lead
Peas And Carrots Hospitality
Bloomfield Hills, Michigan
02.2026 - Current
- Managed front-of-house operations, enhancing guest satisfaction through attentive service.
- Oversaw seating arrangements to optimize flow during peak service hours.
- Trained new hosts on company standards and customer service techniques.
- Coordinated with kitchen staff, ensuring prompt food delivery and minimizing wait times for guests.
- Handled guest inquiries and resolved concerns professionally and efficiently.
- Managed reservations for large groups, accommodating special requests seamlessly.
- Performed opening and closing duties, ensuring dining area readiness and supply restocking.
- Monitored health and safety compliance across restaurant, promoting a safe dining environment.
Manager
ChillBOX
Livonia & Ann Arbor, USA
12.2022 - 01.2026
- Hired, trained, and supervised staff to enhance daily operations efficiency.
- Created work schedules and managed timekeeping, ensuring optimal staffing levels.
- Oversaw all store operations, including fuel services and convenience sales.
- Managed cash handling, sales reporting, and transaction accuracy.
- Monitored inventory levels and coordinated timely restocking with suppliers to prevent shortages.
- Ensured compliance with company policies, safety regulations, and environmental standards.
- Resolved customer concerns professionally while upholding high service standards.
- Conducted routine safety checks and equipment inspections to maintain operational integrity.
Hostess
Oakland Hills Country Club
Bloomfield Hills, USA
09.2021 - 12.2022
- Oversaw reservations, seating arrangements, and waitlists to optimize flow.
- Maintained accurate guest records and member preferences for tailored service.
- Collaborated with servers and kitchen staff to facilitate smooth dining experiences.
- Managed phone inquiries and provided timely assistance to improve guest experience.
- Created inviting atmosphere for members and guests, enhancing overall satisfaction.
- Upheld cleanliness standards and professional appearance in entrance and dining areas.
Hostess
Wabeek Country Club
Bloomfield Hills, USA
04.2021 - 01.2022
- Oversaw waitlists to ensure efficient dining flow during peak hours.
- Coordinated with wait staff and management to streamline service operations, improving dining efficiency.
- Seated members according to reservations and preferences, enhancing overall dining experience.
- Supported special events and private functions, contributing to successful outcomes.
- Organized menus and front-of-house supplies for optimal accessibility.
- Addressed member concerns promptly, upholding high service standards and member satisfaction.
Education
Political Science and Government
Oakland Community College
Royal OakHigh School Diploma -
Clarenceville High School
Livonia, MISkills
- Front of house management
- Conflict Resolution
- Customer Service
- Customer relations management
- Staff training
- Staff scheduling
- Team Leadership
- Inventory Management
- Conflict Resolution
- Inventory management
- Conflict resolution
- Staff scheduling
Certification
- CPR
- ServSafe
Timeline
Host -Lead
Peas And Carrots Hospitality
02.2026 - Current
Manager
ChillBOX
12.2022 - 01.2026
Hostess
Oakland Hills Country Club
09.2021 - 12.2022
Hostess
Wabeek Country Club
04.2021 - 01.2022
Political Science and Government
Oakland Community College
High School Diploma -
Clarenceville High School