Soley Robins
Gatesville,TX
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at Holiday Inn Express Hotel. Proven ability to enhance operational efficiency and resolve guest complaints effectively. Skilled in data entry and time management, consistently delivering positive outcomes and fostering a productive work environment.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
02.2025 - Current
- Greeted guests and managed check-in/check-out processes efficiently.
- Answered phone inquiries, providing information on hotel services and reservations.
- Maintained accurate records of guest accounts and billing information.
- Assisted with special requests, ensuring a positive guest experience.
- Handled guest complaints professionally, resolving issues to maintain satisfaction.
- Coordinated communication between departments to enhance operational efficiency.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Battalion Schools NCO
US Army
06.2022 - 08.2023
- Developed and implemented training programs to enhance soldier readiness and operational effectiveness.
- Coordinated logistics for battalion exercises, ensuring timely availability of resources and personnel.
- Conducted performance evaluations to identify strengths and areas for improvement among trainees.
- Streamlined administrative processes, enhancing communication between instructors and program participants.
- Consistent use of Word Programs (Excel Sheets, Microsoft Word, PowerPoint etc..)
Fire Control Specialist
US Army
08.2019 - 08.2023
- Analyzed control systems to identify inefficiencies and recommend improvements.
- Developed and maintained documentation for operational procedures and compliance standards.
- Collaborated with cross-functional teams to streamline processes and enhance communication.
- Monitored system performance, ensuring adherence to established protocols and regulatory requirements.
- Implemented corrective actions based on audit findings to improve operational accuracy.
- Assisted in training new staff on control protocols and system usage.
- Conducted regular audits of control processes, identifying areas for enhancement in efficiency and effectiveness.
- Developed custom software tools to improve the efficiency of data analysis for control systems'' performance evaluation.
- Implemented safety procedures when working with electrical equipment to minimize risk during maintenance tasks or installations.
- Supported project management by providing technical expertise in control system integration, design, programming, and commissioning.
Shift Lead
EOS Fitness
11.2018 - 07.2019
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated shift schedules to maintain adequate staffing and enhance productivity.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Enforced company policies and regulations with employees.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Education
High School Diploma -
Chandler High School
Chandler, AZ06.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Administrative skills
Accomplishments
-Multiple Awards of Excellence and Coins of Achievement from US Army
Languages
Icelandic
Native or Bilingual
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
02.2025 - Current
Battalion Schools NCO
US Army
06.2022 - 08.2023
Fire Control Specialist
US Army
08.2019 - 08.2023
Shift Lead
EOS Fitness
11.2018 - 07.2019
High School Diploma -
Chandler High School