Summary
Overview
Work History
Education
Skills
Professional Highlights
References
Timeline
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Solo Chanthavong

Fort Worth,TX

Summary

Seasoned Operations Manager with a proven track record at Sms Communication, enhancing vendor relations and supply chain efficiency. Expert in performance monitoring and operations, I've spearheaded productivity improvements and project developments. My leadership has consistently delivered above-market customer retention rates, showcasing my ability to blend analytical prowess with interpersonal skills.

Overview

22
22
years of professional experience

Work History

Operations Manager

Sms Communication
Dallas, TX
01.2013 - 10.2024
  • Ability to manage vendor selection and engagement processes, including vendor relationships and competitive bidding processes.
  • Develop and improve purchasing and supply chain collateral processes in order to continuously follow the business development.
  • Maintained a high success rate in the field, maintaining performance, and inventory consistency.
  • Manage all key aspects of the procurement of collateral items from external vendors, following established Benefit Operations and supply chain objectives (logistics, inventory, ...).
  • Proficient in scheduling, as well as analyzing, producing, and distributing daily, weekly, and monthly schedules to senior management.
  • Managed and monitored daily activities of production operations, workflow, and scheduling.
  • Develop and execute production scheduling based on the analysis of inventory data and production requirements, with consideration of resource capacity, cost objectives, product, process quality standards, and customer service requirements.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Operations Manager

Mobile Image
Dallas, TX
01.2011 - 01.2013
  • Performed cost analysis for various projects to determine budget requirements.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed scheduling, training and inventory control.

Operation Manager

Elite Cellular
Dallas, TX
01.2009 - 01.2011
  • Built strong operational teams to meet process and production demands.
  • Provided technical advice and guidance on complex repairs to service technicians.
  • Maintained an up-to-date inventory of parts used in repairs by tracking stock levels, ordering supplies, and monitoring usage patterns.
  • Identified opportunities for cost savings through improved purchasing practices or alternate suppliers.
  • Monitored the progress of technicians' work to ensure timely completion of repairs.
  • Implemented quality assurance measures designed to improve the accuracy of repairs.

Production Supervisor

Touchstone Wireless
Fort Worth, TX
01.2003 - 01.2006
  • Completed Level III repairs on various types of cell phones
  • Refurbished and tested Radio Frequency circuits using Hewlet Packard testing equipment while maintaining accurate repair records for each unit
  • Provided onsite maintenance and repair, diagnosed current functioning level of equipment and recommended possible solutions
  • Performed repair on various models of Endoscopies Scope and contacted clients to quote cost of repair

Education

Electronics and Computer Engineering Technology -

Education America
01.2003

Skills

  • Performance monitoring
  • Production
  • Operations monitoring
  • Customer retention
  • Project planning and development
  • Productivity improvement specialist
  • Market research, forecasting, and analysis

Professional Highlights

  • Developed procedure to get better result and the result gave us high 90% pass rate from a low 80%.
  • Formulated new procedures to make various processes more efficient.

References

References available upon request.

Timeline

Operations Manager

Sms Communication
01.2013 - 10.2024

Operations Manager

Mobile Image
01.2011 - 01.2013

Operation Manager

Elite Cellular
01.2009 - 01.2011

Production Supervisor

Touchstone Wireless
01.2003 - 01.2006

Electronics and Computer Engineering Technology -

Education America

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Solo Chanthavong