Management professional with proven track record of driving team performance and delivering results. Known for fostering collaborative atmosphere and adapting to changing business needs. Skills include strategic planning, team leadership, and effective communication. Reliable and results-oriented with focus on continuous improvement.
Work History
INTERIM LEAD DIRECTOR
LUK. INC | 2026 - Current
Facilitate weekly staff meetings that strengthen team engagement and collaboration. Cultivate staff development through the implementation of professional growth opportunities and cross-training strategies that optimized agency performance.
Collaborate with the Area Director to implement processes to support conducting Family Team Meetings and ensure Family Team meetings are conducted as needed and consistent with best practices.
Engage with Area Resource Coordinator and DCF to assess provider challenges and facilitate necessary corrective actions.
Orchestrate efforts to enhance communication channels with network providers, leveraging collaboration with area office management. Champion training initiatives to deepen DCF staff's understanding of ALA role, service arrays and appropriate use of services. Increase staff competency by identifying and prioritizing essential training needs in collaboration with the Area Director.
SERVICE COORDINATOR
8 Years 6 Months
LUK, INC | 01.2018 - 2026
Coordinated and monitored support & stabilization services aimed at family preservation and reunification initiatives.
Led treatment and utilization review meetings to assess service quality and appropriateness.
Supported new hire integration into the service coordinator role by delivering mentorship and guidance to enhance their transition.
Coordinated efforts to bridge communication gaps and initiate conflict resolution between network providers and DCF staff, prioritizing client welfare.
CAREER TRAINING/ ACADEMIC MANAGER
1 Year
SHRIVER JOB CORPS CENTER | 01.2016 - 01.2017
Directed and supervised a team of 18 educational and vocational instructors, ensuring adherence to educational standards and fostering an environment of professional development.
Conducted case review meetings to evaluate and implement strategies that support student achievement in academic and training programs.
Collaborated in the design and rollout of new and revised policies and procedures to uphold adherence to Department of Labor and company regulations.
OUTREACH & ADMISSIONS COORDINATOR
5 Years
SHRIVER JOB CORPS CENTER | 01.2011 - 01.2016
Managed logistics of pre-arrival and orientation events for new and transfer students, providing individualized case management services to address unique needs.
Supported students in navigating course registration and program completion processes, ensuring alignment with academic and career goals.
Managed 3 career orientation staff while delivering targeted support in classroom settings as needed.
Collaborated with the applicant review committee to ensure thorough evaluation of applications and uphold selection standards.
CAREER ORIENTATION INSTRUCTOR
3 Years
SHRIVER JOB CORPS CENTER | 01.2008 - 01.2011
Delivered and facilitated engaging, interactive, and memorable experiential learning activities.
Identified student challenges and recommended personalized strategies to enhance management of adjustment issues.
Analyzed and interpreted results of career interest and skills assessments to provide tailored career guidance and support.
Coordinated partnerships with local employers and community organizations to establish learning agreements, enhancing practical training opportunities for students.
CAREER COUNSELING MANAGER
2 Years
SHRIVER JOB CORPS CENTER | 01.2005 - 01.2007
Supervised and mentored 5 career counselors and 4 orientation instructors, ensuring effective delivery of career development programs.
Developed strategic partnerships with community organizations to enhance job shadowing, mentoring, and service learning experiences.
Collaborated in case management review panels to identify client needs and support achievement of favorable outcomes.
Education
Bachelor of Arts - Psychology, Educational Psychology
MASSACHUSETTS COLLEGE OF LIBERAL ARTS | NORTH ADAMS, MA | 1999
Skills
Charismatic leader
Cultivating strong partnerships
Effective communication skills
Creativity and innovation
Schedule management
Staff development
Data-driven insights
Strategic planning
Program management
Policy and procedure improvements
Timeline
SERVICE COORDINATOR
LUK, INC
01.2018 - 2026Read More
CAREER TRAINING/ ACADEMIC MANAGER
SHRIVER JOB CORPS CENTER
01.2016 - 01.2017Read More
OUTREACH & ADMISSIONS COORDINATOR
SHRIVER JOB CORPS CENTER
01.2011 - 01.2016Read More
CAREER ORIENTATION INSTRUCTOR
SHRIVER JOB CORPS CENTER
01.2008 - 01.2011Read More
CAREER COUNSELING MANAGER
SHRIVER JOB CORPS CENTER
01.2005 - 01.2007Read More
INTERIM LEAD DIRECTOR
LUK. INC
2026 - CurrentRead More
MASSACHUSETTS COLLEGE OF LIBERAL ARTS
Bachelor of Arts from Psychology, Educational Psychology