Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

SOLOMON PARK

IT Help Desk Specialist
Oakland,CA

Summary

An aspiring IT Help Desk Specialist eager to contribute to team success through hard work, reliability, and excellent organizational skills. Clear understanding of basic technology troubleshooting, customer service, and currently training in online IT courses. Motivated to learn, grow and excel in IT.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Business Development Representative

Zuora
San Francisco, CA
03.2021 - 10.2021
  • Generate $1.5M in the sales pipeline with target enterprise accounts in the High Tech market
  • Build client relationships by uncovering product and service needs through calls and emails
  • Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies
  • Collaborate with the sales team to strategically identify key accounts with lead generation tools

Sales Development Representative

Jumpshot Inc
San Francisco, CA
10.2019 - 02.2020
  • Built and managed accurate sales pipeline to maintain high volume of activity
  • Delivered product explanations that highlight key aspects of SaaS solutions to drive better business decisions
  • Organized educational sales software training and seamless onboarding experience for new hires

Background Check Coordinator

UC Davis Shared Center
Davis, CA
01.2019 - 06.2019
  • Configured new hardware equipments and troubleshot existing software issues
  • Collaborate with Background Check Supervisors to optimize multi-functional efforts
  • Obtained background check data on characters, financial statuses and personal histories

Service Agent

One Embarcadero South
San Francisco, CA
04.2017 - 09.2017
  • Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills
  • Installed and configured new hardware to ensure optimal performance
  • Collaborated with team members with executing important maintenance tasks

Customer Consultant

Fedex Office
Alameda, CA
08.2013 - 03.2017
  • Researched and resolved technical & non-technical customer issues with friendly, knowledgeable support
  • Worked closely with team members to streamline numerous print and ship projects
  • Documented customer concerns and inquiry resolutions in internal computer system

Education

Bachelor of Arts - Sociology

University of California
09.2017 - 06.2019

Skills

    Product and service sales

Interpersonal Communication

Multitasking Abilities

Time Management

Dependable and Responsible

Software

Microsoft Office 360

MAC & Windows OS

CRM & Communication tools

Computer & Printer Support

Timeline

Business Development Representative

Zuora
03.2021 - 10.2021

Sales Development Representative

Jumpshot Inc
10.2019 - 02.2020

Background Check Coordinator

UC Davis Shared Center
01.2019 - 06.2019

Bachelor of Arts - Sociology

University of California
09.2017 - 06.2019

Service Agent

One Embarcadero South
04.2017 - 09.2017

Customer Consultant

Fedex Office
08.2013 - 03.2017
SOLOMON PARKIT Help Desk Specialist