Solymaris Rivera
Coconut Creek
Summary
Dependable and detail-oriented professional with experience in customer service, administrative support, and front desk operations. Skilled in managing client interactions, maintaining organized records, and accurately entering and updating data in fast-paced environments. Proven ability to multitask, handle sensitive information with confidentiality, and support daily operations with efficiency and professionalism.
Overview
7
7
years of professional experience
2027
2027
years of post-secondary education
Work History
Receptionist
Brinkley Morgan Law Firm
Fort Lauderdale
07.2024 - Current
- Greet clients warmly and ensure they feel welcomed and comfortable upon arrival.
- Managed multi-line phone systems.
- Handled incoming and outgoing mail.
- Maintained organized front-desk operations.
- Provided administrative support to attorneys and staff while maintaining confidentiality and professionalism.
- Accurately entered and maintained sensitive client and case information in legal databases, ensuring confidentiality and efficient record management.
Deli Bakery Associate (Shift leader)
Military Deli Bakery Services
Fort Riley North
04.2022 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Front Desk Agent
B Ocean Fort Lauderdale
Fort Lauderdale
04.2020 - 01.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Oversaw fast-paced front desk operations
- Answered customer telephone calls promptly and appropriately handled needs to build rapport and retention.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Student Teacher Intern
Winston Park Elementary
11.2018 - 03.2020
- Collaborated with primary classroom teacher to learn about current standards and best practices.
- Assisted with grading projects, homework, and assignments.
- Developed strong relationships with students, parents, and colleagues to foster a supportive learning environment.
- Instructed up to twenty-five students individually and in groups on four subjects.
Education
Broward County Schools
Coconut Creek, FLSkills
- Microsoft Office
- Data entry/ Database Skills
- Telephone skills
- Customer/Client relations
- Reliable, Responsible , and Dedicated
- Quick Learner / Adaptable
Timeline
Receptionist
Brinkley Morgan Law Firm
07.2024 - Current
Deli Bakery Associate (Shift leader)
Military Deli Bakery Services
04.2022 - 05.2024
Front Desk Agent
B Ocean Fort Lauderdale
04.2020 - 01.2022
Student Teacher Intern
Winston Park Elementary
11.2018 - 03.2020
Broward County Schools