Sonal Chand

• Managed Identity and Compliance Portfolio for new market launches
• Collaborated with multiple cross-functional stakeholders & business partners to define business needs, framed strategy, created product roadmaps & plans, delivered on priorities and effectively communicated status to stakeholder and upper levels
• Managed Program Funding, Resource Utilization and effective Risk Mitigation& Issue Resolution Plan
• Participated and owned QBRs, Budget Reviews and refined OKR process for efficient market launches
• Ability to simplify complex ideas and effectively communicate and facilitate requirements across functional teams like: GTM (Go-To-Market) team, Legal, Sales & Marketing, CSM, Customer Support
• Engaged and influenced teams from development, UX design, Localization, BI, SecOps & Compliance to drive collaboration and alignment
• Spearheaded Pricing Strategy for New Market Launches and Cross-sell activities
• Established best process for Compliance & Security Audits for new market regulators
• E2E Program Manager for Ukraine & Russia IP Blocking (OFAC) for all Norton Products
• Participated in legal approvals and discussions - FCA(UK), AFCA(AUS), FMA(NZ)
• Achievements: Financial Monitoring (US, Canada, UK & ANZ), LAMC (Latin America Mexico) & APAC Launch, CPRA, Email Opt-Out processes, Real-Time EFX Credit Inquiry Alerts

• Successfully led Amex's only Network Modernization (NEMO) Program as an E2E Program Manager
• Responsible for initiation, planning, budgeting, forecasting, schedule tracking, staffing, agile process adherence and quality improvement
• Coached teams with Agile Methodology Service Delivery models
• Performed backlog grooming, functional and non-functional story prioritization, PI Planning (Agile Release Train) and sprint planning, defining Definition on Done, grooming, daily standups, demos and retrospectives
• Partnered with client organizstandups develop proactive, comprehensive change management plans to include leadership alignment, key stakeholder and impact analysis, resistance identification and resolution
• Monitored Program Health - identify risk, issues and dependencies, resource utilization, collate data and publish KPI dashboards to communicate the same to Senior Management & Key Stakeholders
• Responsible for creating Monthly Business Review decks for executives, manage OKRs
• People Manager -Responsible for mentoring, training on Clients Processes, and handling feedback from clients for 30+ resources
• Achievements: Launched Amex China, Amex Facebook, FitBit, Apple, Samsung & Android payment inteAmexion

• Managed a Large multi-million-dollar Program for Application Integrating with new clients of CVS Health
• Responsible for overseeing all aspects of the program right from planning, budget and schedule tracking, staffing augmentation to establishing multi-vendor governance frameworks, cross vertical communications and managing conflicts
• Liaison with business and technology stakeholders across multiple Applications, establishing clear expectations and communication to align overall program objectives. This also includes client interactions during UAT and warranty period issue management.

Achievements:

• BlueCross Blue Shield payment integration
• Data file integration for California Health Project

• Managed a Large Program of $10m as an E2E (end to end) Program Manager
• Created Strategies and Plans for Risk mitigation and performed contingency planning at program level
• Directed teams at onsite and offshore and managed communication and conflicts (cross vertical & horizontals)
• Partnered with client organization in proactively managing change
• Developed performance metrics and led inception of Agile in Amex projects.
• Reported Status and maintained quality and time metrics for quality adherence and continuous improvement
• Led a team of 20+ resources from Dev, QA, Business and other supporting teams

• Key member of PayPal Agile Transformation team
• Drove Roadmap and Release Planning with Business & Product Leaders and multiple delivery teams specific to Compliance.
• Key accomplishments - Compliance: Remittance Transfer Rule, Paypal India 2.O
• Led the Roadmap creation with Business Partners, to define scope, estimates, budget plans and produced Charters & Project Request Forms for funding approvals
• Participated in Customer Driven Initiative and mapped them to our L1 & L2 requirements of product vision using EPICS and Stories
• Led Backlog Grooming and Sprint Planning with POs and CPOs

• Key member in definition of Strategy and Roadmap for Lorenzo (IBA’s Health Information Management System)
• Created solutions for - Clinical, Mental Health & Regional Care packages
• In-depth knowledge of Patient Care, Pharmacy Lab-Prescription Systems, Clinical & Order Management Systems
• Delivered and assisted feasibility study of the requirements, gap analysis and identification of development needs for clients –NHS (National Health Services) UK and SingHealth (Singapore Healthcare Provider)

• Application Development & maintenance for State Farm Insurance program