Sonali Kumar
JPAR - Real Estate
Mansfield,TX
1
Language
1
Certification
10
years of professional experience
Real estate professional combining banking leadership and residential sales experience with a welcoming, attentive approach to client service. Skilled in understanding buyer priorities, presenting property options, and guiding clients through negotiations and closing. Brings clear communication, proactive follow-up, and thoughtful problem-solving to help buyers feel informed and confident throughout the homebuying process while supporting community sales goals.
Work History
Real Estate Agent
4 Years 1 Month- Conducted buyer consultations to understand priorities, preferences, and timelines, and presented property options aligned with client needs.
- Led property showings and open houses, highlighting relevant home features and answering questions to help buyers evaluate their options.
- Managed prospect follow-up, scheduled appointments, and maintained CRM records to provide consistent, personalized communication.
- Guided clients through resale and new-construction purchases, prepared offers, and negotiated terms to represent their interests.
- Coordinated with agents, lenders, contractors, and legal teams while tracking transaction deadlines and documentation through closing.
- Addressed client questions and concerns with clear explanations and timely follow-through, providing attentive support throughout each transaction.
Administrative Office Coordinator
4 Years 8 Months- Served as the first point of contact for client inquiries, providing a welcoming experience, answering questions, and connecting clients with the appropriate real estate professionals.
- Coordinated client appointments and agent schedules, maintaining clear communication to help clients receive timely assistance.
- Researched properties to support agent preparation and provide relevant information for client discussions.
- Created property marketing materials to promote listings and support sales team outreach.
- Collaborated with sales, marketing, and operations teams to address client concerns and coordinate timely responses.
- Reviewed customer interactions and shared feedback with team members to strengthen communication and maintain consistent service quality.
Teller Service Manager
4 Years 11 Months- Led daily teller operations, coordinating staff schedules, assigning responsibilities, and balancing customer service needs with operational priorities.
- Served as a point of escalation for customer concerns and complex transactions, providing clear explanations and practical solutions with professionalism and care.
- Trained and coached new and existing team members on banking procedures, transaction accuracy, and customer service standards.
- Guided staff through policy and procedural changes, reinforcing expectations and supporting consistent application in daily operations.
- Conducted operational audits to verify adherence to bank policies, regulatory requirements, and internal controls.
- Oversaw daily workflow with attention to accuracy, risk management, and error prevention while maintaining responsive customer service.
Education
Business Finance
Skills
Buyer consultations
Lead follow-up
Offer negotiation
New-construction sales
Property marketing
Open houses
MLS
CRM tools
DocuSign
Transaction coordination
Closing coordination
Microsoft Office
Team leadership
Property research
Client service
Personal Information
Title: Real Estate Professional | Residential Sales | Client Relations
Certification
Texas Real Estate License
Languages
English, Hindi, and Punjabi
Timeline
Real Estate Agent
JPAR - Real Estate
06.2022 - 07.2026Read More
Administrative Office Coordinator
Berkshire Hathaway HomeServices
01.2017 - 09.2021Read More
Teller Service Manager
TD Bank
10.2016 - 09.2021Read More
Middlesex County College
Business Finance
Read More