SONIA ACOSTA
Ranchos De Taos,NM
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Optician
Eye Associates of New Mexico
Taos, NM
10.2019 - 09.2024
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly
- Filed claims with vision and medical insurance companies to garner payment for optical services
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels
- Verified and updated patient records promptly to guarantee accurate prescription information
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers
Certified Pharmacy Technician
Walmart
Taos, NM
09.2014 - 10.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Collected co-payments or full payments from customers
- Stocked, labeled, and inventoried medication to keep accurate records
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
Education
GED -
Taos High School
Taos, NM05-2010
Skills
- Customer Service
- Computer Skills
- Retail Sales
- Problem-solving skills
- Patient confidentiality
- Team Collaboration
- Workflow Optimization
- Telephone reception
- Detail Oriented
Timeline
Optician
Eye Associates of New Mexico
10.2019 - 09.2024
Certified Pharmacy Technician
Walmart
09.2014 - 10.2019
GED -
Taos High School