Sonia Donahue
Clinton Township,MI
Summary
Dynamic Social Services Designee with a proven track record at Regency, A Villa Center, enhancing client well-being through personalized care plans and effective caseload management. Excelled in document management and resident advocacy, demonstrating exceptional problem-solving and communication skills. Achieved notable improvements in service delivery and client outcomes, underscoring a commitment to excellence and teamwork.
Overview
6
6
years of professional experience
Work History
Social Services Assistant
Regency, A Villa Center
12575 Telegraph Road Taylor, MI
01.2023 - Current
- Coordinated appointments between residents and essential service providers while remaining sensitive to individual scheduling constraints.
- Contributed to program evaluations by tracking client outcomes, skill, nursing necessity and providing feedback on areas for improvement during care conference.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- MDS, probelm solving, assist with guardianship, attentive to court cases in-person and/or via zoom.
- Great customer Service skills, team building skills, communication skills, and listening to the needs of residents and family.
Medical Records Director/Lead CSR
Mission Point Healthcare
17001 17 Mile Road Clinton Township, MI
02.2019 - 12.2023
- Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Cultivated strong relationships with other departments to facilitate timely exchange of vital health information for optimal patient care outcomes.
- Improved patient privacy by streamlining the medical records system and implementing strict access controls.
- Championed patient advocacy initiatives by ensuring accurate and timely release of information in response to authorized requests, upholding patients'' rights to access their personal health data.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
Education
Bachelor of Arts - Business Administration
Baker College
34950 Little Mack Avenue Clinton Township, MI10-2012
Associate of Arts - Business
Baker College
34950 Little Mack Avenue Clinton Township, MI06-2008
Skills
- Effective Communication
- Resident assessment
- Caseload management
- Resident advocacy
- Behavioral assessment
- Teamwork and collaboration
- Document management
- Customer service
- Problem-solving
- Organizational skills
Timeline
Social Services Assistant
Regency, A Villa Center
01.2023 - Current
Medical Records Director/Lead CSR
Mission Point Healthcare
02.2019 - 12.2023
Bachelor of Arts - Business Administration
Baker College
Associate of Arts - Business
Baker College