Summary
Overview
Work History
Education
Skills
Timeline
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Sonia Donahue

Clinton Township,MI

Summary

Dynamic Social Services Designee with a proven track record at Regency, A Villa Center, enhancing client well-being through personalized care plans and effective caseload management. Excelled in document management and resident advocacy, demonstrating exceptional problem-solving and communication skills. Achieved notable improvements in service delivery and client outcomes, underscoring a commitment to excellence and teamwork.

Overview

6
6
years of professional experience

Work History

Social Services Assistant

Regency, A Villa Center
01.2023 - Current
  • Coordinated appointments between residents and essential service providers while remaining sensitive to individual scheduling constraints.
  • Contributed to program evaluations by tracking client outcomes, skill, nursing necessity and providing feedback on areas for improvement during care conference.
  • Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
  • Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
  • MDS, probelm solving, assist with guardianship, attentive to court cases in-person and/or via zoom.
  • Great customer Service skills, team building skills, communication skills, and listening to the needs of residents and family.

Medical Records Director/Lead CSR

Mission Point Healthcare
02.2019 - 12.2023
  • Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
  • Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
  • Cultivated strong relationships with other departments to facilitate timely exchange of vital health information for optimal patient care outcomes.
  • Improved patient privacy by streamlining the medical records system and implementing strict access controls.
  • Championed patient advocacy initiatives by ensuring accurate and timely release of information in response to authorized requests, upholding patients'' rights to access their personal health data.
  • Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.

Education

Bachelor of Arts - Business Administration

Baker College
34950 Little Mack Avenue Clinton Township, MI
10-2012

Associate of Arts - Business

Baker College
34950 Little Mack Avenue Clinton Township, MI
06-2008

Skills

  • Effective Communication
  • Resident assessment
  • Caseload management
  • Resident advocacy
  • Behavioral assessment
  • Teamwork and collaboration
  • Document management
  • Customer service
  • Problem-solving
  • Organizational skills

Timeline

Social Services Assistant

Regency, A Villa Center
01.2023 - Current

Medical Records Director/Lead CSR

Mission Point Healthcare
02.2019 - 12.2023

Bachelor of Arts - Business Administration

Baker College

Associate of Arts - Business

Baker College

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Sonia Donahue